Associate Consultant

Opentext - The Information Company

Together, Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are empowered and encouraged to build their careers at OpenText.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Your Impact

This role would be part of the Managed Services team and is responsible for Application Management, Support and Maintenance, and Developing new applications or functionalities based on customer requirements. Application Management and Support involves day-to-day application administration and support function. Support would be both proactive as well as reactive based on whether the engineer is action on a tip off from an alert, or from a manual observation, or from a customer ticket. Application Maintenance involves developing fixes for defects in code.

You Are Great At

• Providing Application Support for OpenText AppWorks (formerly Process Suite).
• Very good hands-on experience on Java /J2EE.
• Willing to be an expertise in Appworks OT Product in short duration.
• Software maintenance for applications written and running on top of AppWorks or Process Suite
• Proficiency and solid understanding of either Linux or the Windows operating system
• Preferably worked on application support and/or application maintenance projects for OpenText AppWorks or Process Suite
• Experience working in an ITIL, ISO27001, SOC etc., standards environment is a definite plus
  

What It Takes

• Provide Support for applications developed on AppWorks or Process Suite
• Work in shifts – morning and afternoon (mandatory), night (optional only for P1 incident support if required) and regular on rotation basis
• Application maintenance: developing code fixes on top of AppWorks or Process Suite
• Document resolutions for incidents, problems in the ticketing system, knowledge sharing platform, known error db. etc.
• Manage and maintain application, system configurations in a CMDB
• Good oral and written communication skills for conversations with customer side technical/functional personnel on incidents, problems, changes etc.
• Well acquainted with change management procedures, and capable of changing engineering with the ability to develop clear and detailed documentation around the changes
• Understand escalations, impending failures and/or impending escalations alert the management and lead the team effectively on technical topics
  

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.