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Opentext
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Associate Cloud Applications Consultant

Associate Cloud Applications Consultant

Opentext

1 - 2 years

3 - 6 Lacs

Bengaluru

Posted:1 day ago| Platform:

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Skills Required

web services rdbms concepts java ldap troubleshooting dbms cloud deployment apache tomcat sql apache jboss postgresql mysql tcp xen project management cloud services oracle rdbms indexing ip javascript sql server content server unix ods

Work Mode

Work from Office

Job Type

Full Time

Job Description

Your Impact

What the Role offers:

Work within an OpenText technical delivery/consulting team in order to:

Participate and contribute to Project execution phases
Participate in the day-to-day administration of the systems, including Incident & Problem Management
Participate in execution of new implementations, upgrades and patching activities (Cloud or OnPrem via Upgrade factory)
Participate in the advanced configuration of CS software components, in line with project and customer time scales.
To co-ordinate project delivery through multiple teams that may include 3rd party suppliers, partners and client resources.
Actively contribute to automating provisioning, patching and upgrade activities where possible to achieve operational efficiencies.
Actively seek new opportunities by working with the customer and the change control provisions provided by the contract, to extend the scope of profitable business.

Actively use and contribute to the project management standards and quality checks used within OpenText Cloud Services.
Understand requirements, conduct detailed design, determine level of effort, plan work breakdown structures and implementation approach
Prepare, maintain and submit activity/progress reports and time recording/management reports in accordance with published procedures. Keep project managers informed of activities and alert of any issues promptly. Provide inputs as part of engagement closure on project learnings and suggest improvements

Manage expectations and responsibilities for all client and internal stakeholders.
Utilize exceptional written and verbal communication skills while supporting customers via web, telephone, or email, while demonstrating a high level of customer focus and empathy.
Respond to and solve customer technical requests, show an understanding of the customer's managed hosted environment and applications within the Open Text cloud enabling resolution of complex technical issues. Document or implement proposed solutions.
Respond to and troubleshoot alerts from monitoring of applications, servers and devices sufficient to meet service level agreements.
Collaborating on cross-team and cross-product technical issues with a variety of resources including Product support, IT, and Professional Services.

What you need to Succeed:

BE/B. Tech. or equivalent technical qualification

Minimum of 1-2 years of relevant experience

Well versed with deployment, administration and troubleshooting of the OpenText Content Suit Platform and surrounding components (Content Server, Archive Server, xECM, Brava, OTDS, Search & Indexing). Experience with Cloud deployment of the Content Suit Platform will be advantage.

Good experience/knowledge on following:

Knowledge on Windows, UNIX, and Application administration skills in a TCP/IP network environment.
Experience working with relational DBMS (PostgreSQL/Postgres, Oracle, MS SQL Server, mySQL)
Programming/scripting is helpful, (ie. SQL, .sh/.bat, Java, JavaScript)
Familiarity with configuration and management of web/application servers (IIS, Apache, Tomcat, JBoss, etc.).
Good understanding of object-oriented programming, Web Services, LDAP configuration, and RDBMS concepts

Candidate should possess:

Strong desire to provide exceptional customer support efficiently with a high focus on first call resolution
Strong attention to detail and the ability to grasp concepts quickly and have a thirst for knowledge.
Strong interpersonal and people management skills
Ability to use own initiative to resolve problems and to obtain relevant information needed to perform a given task
Highly motivated
Good in Communication
Enjoys working in a diverse team environment
Team player, result driven, ambitious, responsible
Enjoys sharing knowledge and communication

Desired skills

Public Cloud Certifications are an advantage

Kubernetes.

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