Associate, Channels Tech Specialists

Grade Level (for internal use):

• Gets a great opportunity to talk to external clients and internal stakeholders across globe.
• Liaise with different product teams, development teams, and Platform managers to analyze and help resolve product delivery related issues.
• You will work with a global Data Feed application Specialists and Sales team responsible for Channels products like API and Xpressfeed.
• This is the place to hone your existing database and leadership skills while having the chance to become exposed to fresh and divergent technologies (e.g. .Net, Java, Web Service APIs, SOAP, XML, JSON, HTTP, PHP, SQL Server Analysis Services, Oracle, and PostgreSQL).
• As a critical member of the team, you will have the opportunity to collaborate with a global stakeholder and improvise the client experience.

• Be a Product specialist for the Channel Solutions and provide in-depth technical assistance to clients.
• Assist in deployment and troubleshooting on-the-go.
• Gain in-depth knowledge of products from a content and delivery standpoint.
• Bring new ideas for innovation and automation excellence into the support process and build projects that will help replicate and resolve client issues.
• Record accurate and timely tracking of client issues within our customer Relationship Management system (Salesforce).
• Documentation of newly found solutions and product updates.
• Collaboration with internal teams across the global organization to answer client concerns, and route improvement requests and sales leads.
• Assist Technology teams with building and maintaining resource libraries for clients, including program snippets, documentation, consultancy resources.
• Work on creating complex API, XML streaming feeds and FTP requests (POSTMAN, ARC, SWAGGER, etc.,) to use our data and assist client with query tuning and performance improvements.
• Research and gain knowledge on the rapidly evolving product offerings.
• Assess the technical environment dynamics within the client sites that may impact product performance
• Involve in testing/user-acceptance tests of new implementations.

• Graduate in Computer Science with 0 to 2 years of experience
• Solid communication skills (English verbal & written)
• Strong technical writing skills.
• Basic level expertise on Microsoft Suite Tools.
• Good knowledge in .Net/.Net Core/C#/Java
• Knowledge on Web Protocols (HTTP, HTTPS, FTP, SFTP, FTPS, etc.) & features/commands
• Proxy Protocols (SOCKS4, SOCKS5, HTTP, Custom, etc.) &
• Web Transport Schemes (SOAP, XML, JSON, etc.)
• Exposure to WINDOWS, UNIX or LINUX environments.
• Basic Implementation knowledge on RDBMS concepts.
• Quick learner and ability to grasp new technologies.
• Demonstrate troubleshooting, follow-through and problem-solving skills, resourcefulness, attention to detail, and strong communication skills.
• Ability to keep pace with rapid changes in products.
• Willing to work in any 5 day shifts and longer night shifts.

• Graduate in Computer Science and Commerce\Finance is preferred
• Prior experience in client support teams
• Knowledge on Web Development (JavaScript, Java, Python, CSS, PHP, Ruby, .Net, Objective C, R, Perl, etc.)
• Knowledge on Web Services/Architecture (SOA, PAAS, URL/URI, REST, WSDL, WADL, Service Signatures, etc.)
• Knowledge on Network & Security Protocols (Web Sockets, TCPIP, SSL, TLS, etc.)