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Associate - Campus Support

0 - 2 years

2 - 4 Lacs

Bengaluru

Posted:8 months ago| Platform: Naukri logo

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Skills Required

Computer science Product engineering Ticketing Operational excellence Data management Process improvement Program delivery microsoft Troubleshooting Operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Monitor and categorize incoming support tickets from various channels
Prioritize and escalate critical tickets based on urgency and impact.
Collaborate closely with cross-functional teams, including product, engineering,
design, delivery to drive operational excellence and resolve complex issues.
Provide first-level troubleshooting and guide users accordingly.
Track ticket progress and follow up to ensure timely resolution.

Data Management and Process Improvement

Executing existing processes with full adherence to SOPs.
Manage data (using Google sheets and dashboards) and report on efficiency of
processes.
Resolve operations-related issues from students and mentors, wherever
applicable.
Analyze existing processes and identify opportunities for improvement through
data.
Identify appropriate tools and technologies to enhance operational efficiency
and productivity.

An Ideal candidate:

- Would be someone who is looking to kick-start their career in a fast-paced
startup environment.
- Would have excellent communication and interpersonal skills, with the ability to
collaborate effectively across teams.
-

MUST -

Would have the ability to work with data using appropriate tools like
Excel/ Google Sheets.
- Would have high attention to detail
- MBA or any Bachelors degree preferred.
- Already lives in

Bangalore

or is willing to relocate to Bangalore.
 

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Kalvium

Higher Education

Bangalore Karnataka

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