Associate, Business Intelligence & Data Informatics

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We re a technology company that leads with our humanity driving our business priorities alongside meaningful social, community, and societal impact.

How You Will Contribute:

The Ciena Services Business Intelligence & Data Science team s mission is to provide the Services community with data reporting and analysis capabilities to support all aspects of the business. The data scope covers the entire transactional spectrum from Sales Opportunities to Post Sales Services.

As part of its transformational journey from operational reporting to more advanced analytics, the Ciena Services Business Intelligence team is looking for a hands-on Analyst to help develop and evolve its current BI Delivery environment. Interfacing with the IT and Business User teams, this data expert will be involved in all aspects of the solution, from requirements gathering to end user support.

• Interface with internal Client teams to Understand and Document Business Requirements and assist in solutioning.
• Research and Design the Solution Architecture (Report UI + Data Modeling), to ensure optimum performance and integration into existing models.
• Participate in and Coordinate Development Activities with other team members (modelers, UI developers)
• Develop of Dashboards reflecting the key trends and metrics of Ciena s services business
• Maintenance of Existing Power BI Reports / Dashboards / SharePoint Sites

Key Responsibilities:

• Support the Reporting of Operational & Other Metrics for the Global Services Organization, giving clear visibility to Executives / Management about performance against KPI s
• Understand existing Business Process Functioning & Define/Identify respective KPIs or Metrics to track performance
• Drive project planning sessions to analyze requirements and design solutions. Demonstrating knowledge of the relevant architecture and information systems
• Development & Maintenance of Reports and Semantic Models
• Perform Case Studies & Analysis on specific Business Problems
• Identify & Provide Root Cause Analysis for key trends of the Global Services organization leadership.
• Interface with a variety of internal functions when required to resolve issues
• Identify and implement process improvements
• Ability to lead proof of concepts of new tools

The Must Haves:

• 0-2 years experience
• Degree in Finance, Commerce, Engineering, or equivalent
• Experience with Power BI, SQL
• Predictive Modelling, Machine Learning knowledge would be an added advantage
• Experience as Business Analyst
• Good Business Acumen
• Must have computer proficiency and be well versed in MS Office - Excel, Word, PowerPoint.
• Be comfortable working in a global organization, considering global time-zones
• Strong commitment to on-time delivery
• Strong interest in the Data & Analytics field with desire to learn and develop.

Assets:

• Self-motivated and quick learner, must be able to work independently to prioritize activities and set functional goals/objectives.
• Excellent interpersonal communication, problem-solving, analytical, and client-facing skills to facilitate strong relationships with the stakeholders and customers
• Able to prioritize and handle multiple tasks simultaneously
• Able to coordinate with and/or direct other team members to achieve planned business results
• Attention to detail to ensure data completeness and accuracy
• Good project management skills with focus on follow-through to project completion.

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

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