Associate Accounts Payable Analyst

JOB

• GUS Education India (GEI) is the education arm of Global University Systems, a leading European Education conglomerate. Established in 2017, GEI boasts a portfolio of over 35 Institutions and collaborates with prestigious universities and institutions worldwide, offering educational services that enhance their operations and impact.

Nature

• Take ownership and accountability of financial activities allocated by the Transactional Accounting Team Leader and / or Head of Student Finance while being adaptable to address all areas of Student Finance and wider Transactions.

• The Credit Controller is responsible for managing the timely collection of outstanding fees and receivables, including student tuition fees, across the University.

• The role involves direct contact with students, sponsors, and other relevant parties to secure payments and resolve any financial disputes.

• The aim is to minimize the University's financial risk, enhance cash flow, and maintain accurate records of all credit control activities.

Job

• To ensure that course fees are collected in accordance with financial procedures and the terms and conditions agreed with students and firms, and that appropriate action is taken at the correct time when debts become overdue.

• Proactive telephone/text/email contact with debtors to achieve monthly collection targets. Manage monthly debtors and report on progress throughout the month to Head of Student Finance

• To provide a first-class service to students, external firms and the business.

Organizational Structure

• Manage the collection of overdue student fees, tuition fees, and other receivables.

• Contact students, sponsors, and external bodies via phone, email, and written correspondence to follow up on overdue accounts.

• Implement collection strategies to reduce outstanding debts and improve the University's cash flow.

• Negotiate payment plans with students and sponsors as needed to facilitate debt repayment.

• Maintain detailed and accurate records of all communications and debt recovery actions.

Customer / Student Account Reconciliation:

• Reconcile the accounts receivable ledger to ensure that all payments are correctly accounted for and posted.

• Investigate and resolve any discrepancies or disputes by liaising with internal departments and debtors.

• Regularly review aged debt reports and take necessary actions for debt recovery.

• Work and advise Student on best way to manage fee payment and record all contact with clients on the

  ULaw CRM system

  , ensuring that a complete and accurate record is saved and updated with each contact.

Debt Management and Financial Oversight:

• Ensure all invoices and student payment plans are produced accurately and on time and manage related queries efficiently.

• Work closely with third-party debt collectors, firms, and finance providers, providing timely instructions and responses.

• Review balances on the finance system (currently Agresso) and advise on necessary adjustments.

• Reconcile student and/or firm accounts in the finance system with a clear understanding of transactions and required adjustments.

Student Financial Guidance:

• Guide and support students with Student Loans Company (SLC) loan application queries, advising on the appropriate course and available payment plans.

• Help students considering withdrawal, intermission, or transfer by clearly explaining their tuition fee liabilities and discussing options.
• Ensure a thorough understanding of relevant policies affecting students' financial responsibilities.

Self-Focus

• To provide an exceptional level of customer service to our students in all areas relating to the finance elements of the students tuition at the University

• Serve as the main point of contact for credit control-related enquiries from students, sponsors, and other stakeholders.

• Provide accurate and timely information regarding account balances, payment options, and deadlines.

• Manage queries and disputes professionally, escalating complex issues to the Finance Leadership team where necessary.

Additional Responsibilities

• Sub-process: To

  ensure students who are considering SLC loan application queries, withdrawing, intermitting or transferring their studies have a clear understanding on what tuition fees they are liable for and have the ability to calculate these for all intakes, and be confident to talk the student through the various options available to them.

• Compliance

  : Ensure adherence to company policies and accounting standards.

• Audit Support

  : Prepare documentation and assist during internal and external audits.

• Process improvements:

  Identify opportunities for process improvements within Accounts Payable, recommending changes to increase efficiency

KRAsKPIs

• Ensure daily assigned tasks by the Student Finance Team Lead and respond to student, client, and staff enquires to all Calls/CRM tickets in specified timescales and to agreed KPIs.
• To ensure that all invoices are raised in a timely and accurate manner, and that queries relating to those invoices are dealt with efficiently and professionally. To post receipts from customers (and deal with associated queries) in a timely manner
• Reconcile and follow-up with students on the aged Overdue balance.
• Review credit balances on the finance system (currently Agresso) and clear/reconcile these regularly.

Finance

• Cost saving from Operations / Process Improvements.

Risk & Compliance/ Internal Processes

• To consistently maintain high standard of quality and accuracy in all tasks and deliverables, contributing to organizational excellence and stakeholder satisfaction.

Growth & Value/ Continuous improvement

• Understand & gain process knowledge of Courses, Campuses and tasks and Industry Insights.
• Identify opportunities for service improvements and operational efficiencies to consistently exceed customer expectations.

Self-Focus / Learning and Development

• Understand process KPIs and work towards achieving them.
• Prioritize tasks effectively, manage time efficiently, and maintain focus on key priorities.
• Pursue ongoing learning and development opportunities to enhance skills, knowledge, and capabilities like Future Learning or LinkedIn.

Desired

• Graduate level or equivalent

Skills

• Ability to meet reporting and processing deadlines.
• Customer care skills.
• Thorough, accurate with close diligence.
• Excellent verbal communication skills.
• Ability to work well within a team.
• Energetic initiative-taker with personal drive and a can do attitude.
• Proper Time management and prioritization skills

Relevant

• 0 to 2 years of work or Apprenticeship experience.
• Excel and Word
• Use of Windows-based accounting system
• Use of e-mail
• Customer service
• Maintenance of a computerized sales ledger system including accurate and timely invoicing and collection of debts.
• Preparation of internal reporting information on an accurate and timely basis.
• Nominal ledger entries.
• Working internationally preferably with the UK

GUS

• GEI is an equal opportunity employer and encourages applicants from diverse backgrounds to apply.
• There is an expectation that employees will maintain the values of the Group and will comply with the code of conduct as well as equality, diversity, health, safety policies of the company.

Benefits

• At GUS Education India, GEI we truly believe that diverse culture, backgrounds, and experiences drive innovation.
• This role is a full-time position with a competitive salary and benefits package.
• The company offers comprehensive medical insurance to its employees, which includes hospitalization, accidental insurance, term insurance and Gratuity, which is over and above the compensation.
• To make the daily commute easier, safer, and less stressful, the company provides cab facilities to its employees to and from the workplace within 30 kilometres radius.
• The company acknowledges the importance of mental and physical well-being and the need for rest and relaxation. Workdays are Monday to Friday and a comprehensive leave package for employee well-being is offered, which include 10 days of medical leave, 6 days of casual leave, 18 days of earned leave, 1 day of Happiness Leave, apart from 10 days of statutory leave, totalling to 45 days time off in a year.