Associate - Account Management

Job Description As a Consultant at Sutherland, you will play a crucial role in delivering exceptional customer experiences through various channels such as email, chat, and social media. Your primary responsibility will be to address customer inquiries, issues, and concerns using the appropriate principles to ensure timely resolution. It is essential to ensure that all customer questions are answered promptly to enhance Customer Satisfaction & Productivity metrics. Your key responsibilities will include: - Handling customer requests and inquiries via email, chat, or social media - Meeting contact center statistics and SLAs as per contractual agreements - Adhering to non-disclosure agreements and data security policies - Completing mandatory upskilling and e-courses for each program - Participating in coaching sessions and implementing feedback effectively - Maintaining 100% schedule adherence, minimizing absenteeism, and contributing positively to reduce program shrinkage Qualifications: Eligibility Criteria: Candidates who are full-time HSC/UG/PG Graduates (Arts/Science/Commerce/Engineering/Pharma/MBA/MCA) with a graduation year of 2025 are encouraged to apply. Additional Skills required: - Proficiency in both verbal and written English language - Strong analytical and typing skills - Willingness to work in shifts, including night shifts - Candidates must reside within a 25 Km radius of the office location Additional Information: Working Location: Bhopal Timings: 8 hours of work with a 1-hour break, 5 or 6 days a week Perks: Cab facilities available for employees residing within 25 Kms of the office location Join Sutherland and be a part of a team dedicated to providing outstanding customer experiences while upholding the values of trust and excellence.,