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BMC Software
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Assoc Network Ops Control Specialist

Assoc Network Ops Control Specialist

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

BMC Software

1 - 3 years

3 - 6 Lacs

Pune

Posted:2 months ago| Platform:

Apply

Skills Required

LDAP Networking firewall SNMP TCP/IP Postgres MSSQL

Work Mode

Work from Office

Job Type

Full Time

Job Description

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! Here is how, through this exciting role, YOU will contribute to BMC's and your own success: Helix Cloud Service Monitoring using BMC Software Tooling via Alerting systems Primary point of contact for impact situations and escalation for wider team engagement. Ensure communications are taking place on regular intervals to customer/internal/external stakeholders. Provide Tier 1 level troubleshooting and isolation of application events. Ability to quickly assess the business and technical situation and enabled to make decisions Adept at both English verbal and written communication Ensure accuracy for all scheduled reports within Operations and proactively. Initiate corrective actions by opening tickets in the queue of the appropriate teams. Team player which includes mentoring and knowledge sharing across the team. Proactively identify opportunities for improvement and offer/create viable recommendations/options. To ensure you're set up for success, you will bring the following skillset experience: BS/BE degree in CS/EE or equivalent experience Excellent written and verbal communication skills Minimum of 1-3 years' experience in a cloud-based or IT industry equivalent. Emphasis primarily Kubernetes-K8, Rancher, Linux, Database MSSQL and Postgres. Troubleshooting skills with considerable depth and experience Experience working at a Help Desk, Technical Call Center, NOC or equivalent environment. Knowledge and understanding of BMC-Remedy Products is an added advantage Directory Service/LDAP, specifically Active Directory/SAML but not essential Networking experience desired: working knowledge of TCP/IP, SNMP, firewall, proxy, etc. Knowledge and understanding of BMC-Remedy Products is an added advantage ITIL (Information Technology Infrastructure Library) foundation certification is a plus. Shift Rotation required, including weekends with week offs equivalent to weekends.

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Assoc Network Ops Control Specialist