Assistant Vice President Operations

Job Description

Role & responsibilities Define, implement and manage operational processes as per regulatory framework to ensure exchange compliance. • Vendor management. • Able to build and manage teams for important functions like account opening, paying payout stock, and funds, DP account, customer modification, RMS, KYC, settlement, etc. • Responsible for customer support and seamless experience in a stock broking business. • Ensure process-oriented, TAT-driven customer support as per defined SOP. • Mentor and monitor the team to ensure a high level of accuracy and timely execution. • Coordinate with IT and Sales team for the development of online customer support process and Process automation Preferred candidate profile MBA/CA Finance from a good institute 10-15 years of Experience in stock broking operations Knowledge of back-office software like LD and CDSL Well-versed with the DKYC process and other broking norms