Assistant Specialist, Business Data Services

Essential Responsibilities:

• Technical and functional support for various data solutions owned and managed by IDA organization.
• Analyze and mitigate risks (technical or otherwise) about Data solution delivery timelines, quality, stability, performance, and adherence to best practices in a Production environment.
• Robust focus on ownership of issues from reporting to their resolution.
• Provide top-class production support and ensure data solutions service level commitments (SLAs) are met or exceeded.
• Partner with the Product team(s) as an Application/Data/Technical SME for migration of re-architected Product/Product functionalities to the Cloud Platform.
• Demonstrate proactive communication with Business users, Development, Technology, Support, and Delivery Teams, and Senior Management.
• Technically lead other Production Support Resources and act as a technical SME for end users regarding Application/Product issues or inquiries.
• Provide day-to-day management of the product support services and ensure smooth operation of the Production Systems.
• Work in the Follow the Sun support model providing cross-team support coverage across Digital Data Dev division responsibilities.
• Remains flexible to support the digital data dev responsibilities by providing cross team support coverage.
• Monitor various critical processes and overall health reports (performance and functional) of production, and pre-production environments.
• Monitor routine system configuration changes & upgrades.
• Oversee the development and maintenance of system support documentation and processes.
• Ensure application availability time to a target SLA and participate in BC/DR exercises.
• Ensure that all policies, standards, and best practices are followed and kept up to date.
• Timely and accurate completion of emergency Production fixes in a manner that is auditable, testable, and maintainable.
• Ensure any platform fixes are consistent with Architecture design and specifications.
• Achieve & maintain the highest business customer confidence and net promoter score (NPS).
• You will report to Scientist Production Support within Digital Data Division.

Education

• UG:

  B.Tech/B.E. in Any Specialization

• PG:

  Any Postgraduate