Posted:3 days ago|
Platform:
On-site
Full Time
🚨 WE ARE HIRING! | Assistant Manager – Operations (Chat & Email Process) 🚨🏢
📍 Location: Mohali
🔹 Process: Non-Voice (Chat & Email)
🔹 Experience: 2+ years in BPO leadership roles (AM or TL with proven progression)
🔹 Shift: Rotational (flexibility required)
🧩 Key Responsibilities:
✅ Lead and manage large teams in a non-voice environment
✅ Drive operational excellence, quality, and efficiency
✅ Handle escalations, stakeholder/client interactions
✅ Develop team members through training & coaching
✅ Monitor KPIs and ensure SLA adherence
🎯 What We’re Looking For:
🌟 Strong analytical and communication skills
🌟 Prior experience in managing Chat/Email processes
🌟 Team motivator and performance driver
🌟 Proficient in reporting, dashboards & MS Office tools
🌟 Customer-centric mindset
💼 What We Offer:
✨ A vibrant and inclusive work culture
✨ Career advancement and leadership development
✨ Global exposure with a Fortune 500 company
✨ Attractive benefits and learning opportunities
📩 Apply Now!
Send your CV to 📧 nitin.singh16@teleperformancedibs.com or DM directly!
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