Assistant Operations Manager- Domestic

5 - 8 years

1 - 4 Lacs

Posted:2 weeks ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Assistant Manager Operations (Domestic Banking BPO)

Location:

Role Summary:

Key Responsibilities:

  • Drive SLA & quality targets (AHT, CSAT, QA scores).
  • Ensure compliance with KYC/AML & audit readiness.
  • Lead team of 2040 FTEs; manage attrition & engagement.
  • Analyze MIS, implement process improvements.
  • Handle client governance

KPIs:

Requirements:

  • Graduate .
  • Domestic banking BPO experience mandatory.
  • Strong people management & stakeholder skills.
  • Proficient in Excel, MIS, and banking systems.

Share your resume on -neetu.pillai@teleperformancedibs.com

or

contact number - Neetu -9076011128

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