Assistant Manger Operations

You are looking for a Professional Candidate suitable for the position of Assistant Manager CHA Operations at Pearl Shipping Agencies in Tuticorin. With 10 to 15 years of experience in CHA/Freight Forwarding Operations, possessing a G Card is mandatory. The industry focus is on Logistics, Freight Forwarding, Import-Export, and Shipping. As a qualified candidate, you must hold at least a Graduate degree. Key Responsibilities: - Oversee daily CHA operations related to import and export clearance. - Coordinate with shipping lines, freight forwarders, transporters, and customs officials for smooth cargo movement. - Manage and Lead documentation and operations Team. - Ensure accurate and timely submission of documents like Bill of Entry, Shipping Bills, IGM, EGM, etc., through EDI. - Handle clearance of bonded and non-bonded cargo under various schemes like EPCG, SEZ, EOU, MOOWR etc. - Maintain close liaison with customs, port authorities, and other stakeholders. - Handle queries and resolve operational issues efficiently and on time. - Ensure 100% compliance with customs regulations and company SOPs. - Possess strong knowledge of Indian Customs Tariff Act, Import/Export documentation, and EDI filing. - Have hands-on experience with ICEGATE and related customs portals. - Ability to manage a team and work under pressure. - Act as a single point of contact for clients for updates on shipment status and documentation. - Resolve customer queries, complaints, and escalations related to clearance and logistics. - Coordinate with internal departments (documentation, transport, billing) to fulfill client needs. - Provide timely MIS, shipment tracking, and clearance reports to customers. - Build and maintain strong client relationships, ensuring high service levels and retention. - Demonstrate problem-solving and conflict-resolution skills. - Proficiency in MS Office, especially Excel and email communication. If you need further details, please contact HR at 9047098030 or drop your CV to sethuraman.s@cielhr.com.,