Assistant Manager/Deputy Manager - HR Operations

We are looking for a proactive and process-driven HR Operations Manager to lead and streamline HR service delivery for our vendor workforce across multiple locations. The ideal candidate will have experience in the Indian e-commerce ecosystem and will be responsible for overseeing vendor employee lifecycle activities including onboarding, exit, and grievance redressal while ensuring 100% accurate and timely payroll processing through third-party vendors.

Key Responsibilities:

1. Vendor Employee Lifecycle Management

• Manage end-to-end onboarding process for vendor employees, ensuring compliance with documentation and induction protocols.
• Coordinate with vendor partners to execute smooth offboarding and exit formalities including final settlements.
• Track vendor workforce movement and maintain real-time dashboards for manpower visibility across functions.

2. Payroll Governance & Compliance

• Ensure accurate and timely payroll processing for vendor employees in coordination with third-party payroll vendors.
• Validate payroll inputs and outputs, and manage exception reports and approvals.
• Review statutory deductions and ensure compliance with Indian labour laws (EPF, ESIC, PT, LWF, TDS, etc.).
• Liaise with Finance and vendors to address payroll discrepancies and ensure on-time disbursements.

3. Grievance Management & Employee Support

• Act as the first point of contact for resolving vendor employee grievances related to HR, payroll, attendance, or benefits.
• Ensure adherence to SLA and TAT norms for grievance resolution.
• Conduct periodic feedback sessions and surveys to enhance employee satisfaction.

4. Stakeholder & Vendor Management

• Maintain effective working relationships with internal stakeholders (Operations, Legal, Compliance) and external manpower vendors.
• Monitor vendor performance through defined KPIs (attrition, absenteeism, payroll accuracy, compliance scores).
• Conduct monthly governance reviews and audits with vendors.

5. Data Management & Reporting

• Maintain and update accurate employee records and HR MIS dashboards.
• Generate regular reports on workforce strength, attrition, attendance, payroll metrics, and grievance trends.
• Drive digital initiatives to automate and improve operational processes.

Required Skills & Qualifications:

• Bachelors degree in HR / Business Administration; MBA in HR preferred.
• 58 years of relevant experience in HR operations, preferably in high-volume, blue/grey-collar workforce environments (e-commerce, logistics, retail, manufacturing).
• Strong understanding of vendor management, Indian statutory laws, and payroll practices.
• Proficient in Excel, HRMS platforms (Darwinbox, Zoho People, Bluetree, Staqo, etc.).
• Excellent interpersonal, communication, and problem-solving skills.
• Ability to manage multiple stakeholders and work in a fast-paced environment.

Preferred Attributes:

• Experience working with third-party workforce models.
• Exposure to grievance redressal tools or helpdesk systems.
• Knowledge of labour law audits, vendor SLAs, and workforce compliance requirements.