Assistant Manager.Call Centre.Aster Health Academy

2 - 5 years

2 - 5 Lacs

Posted:2 weeks ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

  • Oversee call center operations and ensure the efficient handling of customer inquiries.
  • Develop and implement call center policies and procedures.
  • Monitor and analyze call center performance and make improvements as needed.
  • Manage call center staff and provide training and guidance.
  • Collaborate with other departments to ensure alignment of call center activities with business objectives.
  • Prepare and present reports on call center activities and outcomes to senior management.
  • Ensure compliance with regulatory requirements and industry standards.

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Aster Medcity logo
Aster Medcity

Healthcare

Kochi

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