Assistant Manager-Voice-Customer Service

As a part of this role, you will be responsible for maintaining and improving process performance, employee satisfaction, and development. You will focus on controlling shrinkage and attrition rates while enhancing quality and productivity. Your main goal will be to ensure customer satisfaction and compliance with policies. It will be essential for you to regularly update clients, provide root cause analysis and action plans, and proactively communicate with stakeholders. Accuracy in reporting will be crucial, and you should be willing to be flexible with work hours to meet operational needs. - Maintain and improve process performance, employee satisfaction, and development - Control shrinkage and attrition rates while enhancing quality and productivity - Ensure customer satisfaction and compliance with policies - Regularly update clients, provide root cause analysis and action plans, and proactively communicate - Maintain accurate reporting and be flexible with work hours to meet operational needs,