Job
Description
Job Title: Assistant Manager – Travel Operations Location: PORIYATH HOUSE, Vyttila - Kadavanthra Main Road, Jr Janatha Rd, Kochi, Kerala 682019 Company: Allison Travels Department: Travel & Tourism Reports To: Branch/Operations Manager About Us: Allison Travels is a leading travel and tourism firm specializing in visa processing, international and domestic ticketing, student group tours, and customized travel packages. We pride ourselves on offering professional, client-centric services that create seamless travel experiences. Job Summary: We are seeking a dynamic and experienced Assistant Manager with in-depth knowledge of travel operations. The ideal candidate should have hands-on experience in using Amadeus and Galileo , be well-versed in international and domestic ticket issuance, refunds, reissuance, and fare rules , and demonstrate strong leadership and negotiation skills. Key Responsibilities: Manage day-to-day travel operations including FIT & group bookings End-to-end handling of ticket issuance, refunds, reissuance using Amadeus and Galileo Prepare customized international/domestic itineraries and packages Process visa documentation for countries including USA, UK, UAE, and Schengen states Oversee hotel bookings , land arrangements, and transfers Build and maintain strong corporate client relationships and institutional tie-ups Handle BSP/IATA billing and reconciliation Lead school and college group tours from planning to execution Supervise, train, and mentor operational staff Resolve escalations and ensure customer satisfaction Conduct destination briefings for clients and internal teams Track revenue targets and ensure achievement through operational efficiency Negotiate with airlines and vendors for best rates and services Key Skills & Requirements: Minimum 4–7 years of experience in the travel industry Proficiency in Amadeus and Galileo GDS systems Sound knowledge of visa procedures – USA, UK, UAE, Schengen Strong negotiation skills with airlines and service providers Familiarity with IATA/BSP billing systems Hands-on experience in handling group tours for educational institutions Strong communication and interpersonal skills Proven team leadership and problem-solving abilities Ability to work under pressure and meet targets Graduate in Travel & Tourism / Hospitality preferred Employment Type: Full-time Salary: Based on experience and industry standards Job Type: Full-time Pay: ₹30,000.00 - ₹50,000.00 per month Schedule: Day shift Work Location: In person
