Assistant Manager - Supply Chain Last Mile

Job

Role & responsibilities:

Last Mile Delivery Management

• Oversee and ensure smooth execution of last mile delivery operations across designated areas.
• Monitor daily delivery performance metrics, including on-time deliveries, failed deliveries, and returns.
• Manage and track real time delivery status using Logistic tracking tool or dashboard.
• Monitor end to end delivery closure reports to track pending, failed or reschedule shipments.
• Conduct regular meetings with delivery partners to discuss performance and gaps.

Performance Monitoring:

• Track key operational KPIs [Eg :- Delivery SLA , Cost per delivery etc]
• Analyse performance report and take corrective actions to address issues or delay.

Customer experience:

• Ensure high level customer satisfaction through effective delivery tracking and issue resolution.
• Collaborate with customer service teams to handle escalations and feedback related to delivery.

Warehouse Coordination and Issue resolution:

• Investigate and resolve issue related to missing, delayed / packing error or damage shipment in coordination with warehouse team.
• Provide accurate and timely update to customer service team post investigation in coordination with warehouse team to ensure consistent communication.

Shipment Reconciliation and Dispute Management:

• Conduct monthly reconciliation of all shipments, including delivered, in-transit, returned and undelivered shipments.
• Ensure 100% accuracy in shipment reconciliation across system and with 3PL partners
• Track escalate disputed shipments [ lost , damage, undelivered] to courier partner with defined SLA.
• Collaboration with Finance team on monthly basis to reconcile COD remittance dispute.

Preferred candidate profile

• Bachelor's degree
• 3-5 Year of relevant experience in Logistic Specifically Last Mile Delivery.
• Prior experience working with 3PL partners like Delhivery, or E-commerce like Flipkart, Myntra.
• Hands on experience with shipment reconciliation, fraud investigation, loss prevention.