Assistant Manager - Services

Key Responsibilities

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  Ensure smooth functioning of our multiple property/center services, vendor management, client support, and facility operations.

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  Oversee and ensure smooth maintenance activities including plumbing, electrical, HVAC, carpentry, and general repair work.

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  Ensure timely resolution of service requests and breakdowns raised by our clients or internal teams.

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  Conduct routine facility checks to maintain a smooth operational record, safety, and quality standards.

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  Coordinate with external vendors such as plumbers, carpenters, electricians, and technicians; monitor work quality and timelines.

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  Manage ordering, stock levels, and procurement of maintenance materials and consumables.

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  Handle and track frontend and backend service related tickets; assign, follow up, and ensure closure within SLAs.

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  Support workspace modifications and customization requests within the internal departments.

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  Maintain complete documentation including vendor logs, AMC schedules, service reports, and Excel-based maintenance trackers.

Requirements

Skills & Qualifications

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  3–6 years of experience in facility management, coworking operations, hospitality, or service roles.

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  Strong understanding of coworking or facility operations and member service standards.

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  Technical knowledge of building maintenance, plumbing, electrical, and basic civil work.

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  Proficiency in MS Excel for reporting and tracker management.

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  Strong vendor coordination, communication, and problem-solving skills.

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  High ownership, attention to detail, and ability to manage multiple tasks simultaneously.

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  Hands-on approach and comfort with on-ground operational work