Assistant Manager Security

Operational Oversight

• Supervise and coordinate all security operations to ensure guest, employee, and property safety at all times.

• Monitor and guide Security Supervisors and Officers in their duties, ensuring effective deployment and coverage across all hotel areas.

• Oversee regular patrols of public areas, guest floors, back-of-house, restaurants, plant rooms, and offices.

• Ensure security personnel are vigilant in identifying suspicious persons, objects, unsafe conditions, and malfunctioning safety equipment.

• Direct and support emergency response efforts, including fire safety, evacuations, medical incidents, and crisis situations.

• Lead and conduct investigations into accidents, incidents, and breaches of security, preparing reports for management.

• Ensure compliance with access control procedures, bag checks, and employee entry/exit monitoring.

• Maintain coordination with local law enforcement and emergency services when required.

Administrative Responsibilities

• Maintain updated records of all incidents, investigations, and security activities in reports and logbooks.

• Monitor inventory of security equipment and ensure proper maintenance and readiness.

• Assist in developing and implementing security policies, procedures, and standard operating guidelines.

• Support audits, inspections, and compliance checks related to fire, safety, and security standards.

People Management & Training

• Lead, motivate, and develop the security team, ensuring professionalism, punctuality, grooming, and adherence to hotel standards.

• Assist in designing and conducting in-house training on security awareness, emergency procedures, and fire prevention in collaboration with the Training Department and Director of Engineering.

• Monitor team performance, provide coaching, and ensure alignment with Hyatt's Values, Culture, and The People Philosophy.

• Foster strong interdepartmental collaboration to support smooth hotel operations and guest safety.

Other Duties

• Stay updated on legal requirements, local regulations, and industry best practices relating to safety and security.

• Attend and contribute to departmental meetings, management briefings, and training sessions.

• Be thoroughly familiar with hotel layout, fire detection and fighting systems, evacuation procedures, and emergency protocols.

• Represent the Security Department professionally within the hotel and with external stakeholders.

• Perform any other duties assigned by the Security Manager or Hotel Management.

• Minimum 5-7 years of experience in security operations, preferably within the hospitality industry, with at least 2 years as assistant manager role.

• Strong knowledge of security management, fire safety systems, crisis handling, and emergency procedures.

• Demonstrated leadership, team management, and interpersonal skills.

• Strong investigative, reporting, and decision-making abilities.

• Ability to handle high-pressure situations with discretion, tact, and professionalism.

• Certification in First Aid, Fire Fighting, or Safety & Security management is a plus.

• Able to perform active security duties when required.