8 Crisis Handling Jobs

Coordinate daily logistics operations, including inbound and outbound shipments. Prepare dispatch schedules and documentation (GRN, E-way bills, invoices). Liaise with transporters and vendors for timely delivery and pickup. Maintain stock.

Skill required: Trust & Safety - Quality Management Designation: Quality Auditing Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? You will be responsible for training Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills.We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. The Global Training Lead role is expected to lead the global training team for the process across multiple locations. Coordinate and oversee internal and external Training operations.In addition, this position establishes and manages relationships between the CD team, Key internal Customer, Clients and other stakeholders. This position also promotes a team-oriented environment through people development, strong leadership, continuous improvement, and cross-functional support. Primary responsibility is to ensure a training and development strategy for the company to support the companys business plan and to ensure that the employees have the necessary skills to meet their objectives. He she remains centrally responsible for all knowledge management initiatives by the team within the project and Secondary responsibility is supervision, training, coaching, reporting and leadership. What are we looking for? Extensive training experience Understanding of training tools, techniques, trends and theories. Instructional Design - Experience in design and development of training contentExcellent Communication Skills orally and in writingClient handling skills Crisis handling skills Negotiation skills Presentation Skills Computer/ MS Office skillsExcellent Documentation skills Trend analysis and reporting People Management skills Critical problem solving and issue resolution Team supervision People Development Feedback & Coaching Ability to multi-task Behaviors key to the success of this position are:Continuous improvement focus result oriented Motivation Ability to Plan and Prioritize Confidence Analytical thinking Positive outlook Creative and innovative approach AdaptabilityAbility to exercise sound judgment within established guidelines Relationship Partnering Composure An eye for quality and speed of execution The Manager will interact with the following people:CD LeadershipOperations Managers Leadership team Quality team Recruitment HR team MIS analyst Facilities and Services their specific Service Provider Communicate critical feedback and best practices from all regions to their Global Training Team POCs Perform global, regional, and site audits as required across multiple regions within their specific Service Provider Define and execute the learning strategy across multiple regions within their specific Service ProviderDevelop and implement Training Team staffing plans in liaison with Training Managers, and lead the OS Training team performance across multiple regions within their specific Service Provider Report on qualitative and quantitative metrics regarding training, Training DMR metrics, and training sites performance across multiple regions within their specific Service ProviderFollow change management processes for routine changes across multiple regions within their specific Service ProviderSeek feedback from Service Provider QTP Leads and Senior Agents, OS Trainers and OS Trainees to ensure continuous improvement of the Facebook Global Training program Roles and Responsibilities: Ensure adherence of Training Team Key Performance Indicators across multiple regions within their specific Service ProviderAttend all Train the Trainers and training related meetings with Facebook training team Attend and participate on Global Quality Calibration Session within their specific Service Provider Attend Weekly Business Reviews, and Monthly Business Reviews 8 to 10+ years of experience in a learning organization within an operations setting 8+ years of people management experience in leading teams 5+ years of instructional design, performance support, and learning effectiveness measurementExperience communicating results of technical analyses with non-technical partners and leadership teams to influence the strategy of those teamsExperience identifying and implementing learning modalities at scale including blended, digital self-paced/eLearning, coaching models, video-based learning Experience working with Operations and/or Customer Support teams and knowledge of the learning challenges faced in these environmentsExperience managing and growing global teams, while keeping pace with changing policies and standards Experience working across a global multicultural and multilingual team, tackling problems and designing business operations Qualification Any Graduation

Role & responsibilities Coordinate with hospitals on operational requirements of Apollo Healthcare Logistics (HCL), ensuring alignment with corporate strategy. Manage day-to-day operations of 1066 ambulance services, ensuring efficient and effective emergency response with strict process compliance. Implement ERP-based operational workflows for improved transparency, data accuracy, and reporting. Monitor and manage key KPIs of 1066 EMS operations, leveraging advanced data analytics to drive performance and achieve pre-hospitalization metrics. Drive continuous quality improvement initiatives to sustain high standards of patient care, safety, and service delivery. Utilize analytics-driven dashboards to track trends, identify bottlenecks, and implement data-backed solutions for operational efficiency. Build and maintain strong relationships with hospitals and emergency departments. Represent Apollo EMS in external forums, government bodies, and industry associations for strategic collaborations.

As a Contractual Journey Mentor at EdTerra Edventures, you will play a crucial role as the face of the company during domestic educational trips for school student groups. Your main responsibility will be to lead and manage groups of up to 40 students and teachers, ensuring a smooth execution of the itinerary while prioritizing student safety, engagement, and overall experience. Your leadership and student engagement skills will be put to the test as you act as the primary point of contact for all stakeholders throughout the journey. You will be responsible for handling logistics such as transport, hotel check-ins, meals, and itinerary activities, as well as coordinating with vendors to ensure the delivery of seamless services. Creating a safe and inclusive environment for all participants will be paramount, and you must be prepared to address real-time concerns, emergencies, and student issues with professionalism and composure. Effective communication and reporting are essential, as you will need to stay in sync with the EdTerra operations team and school representatives, documenting feedback, journey reports, and expenses. To be eligible for this role, you should have a minimum of 1 year of experience in travel operations, education, event management, or hospitality. It is required that you have managed at least 25 school trips or similar group journeys in the past. A willingness to travel frequently and maintain a flexible work schedule during the contract period is also necessary. Preferred qualifications include a Bachelor's degree in any stream, with a preference for backgrounds in Travel, Hospitality, or Education. Strong leadership and group management capabilities, excellent verbal communication and interpersonal skills, as well as familiarity with Indian geography and vendor coordination are highly valued. Your adaptability, quick decision-making, and crisis-handling skills will be put to the test, and prior experience working with school-age students is considered advantageous. The working schedule for this position involves working Monday to Saturday, with the 2nd and 4th Saturdays off. Office hours are from 9:30 AM to 6:00 PM when not on a journey, but you will be on-call during trips which typically last 24 days each. Your skills in interpersonal communication, geographical knowledge, logistics management, crisis handling, and leadership will be essential in ensuring the success of each educational trip you lead.,

The ideal candidate will have 58 years of experience in managing collections strategy and performance for unsecured loan portfolios. You will be responsible for building field and digital collections infrastructure, tracking delinquency metrics, and coordinating with recovery partners. To excel in this role, you must possess hands-on experience in collections (tele and field) for fintech/NBFCs. Strong data orientation and crisis handling skills are essential for success. Key skills required for this position include expertise in collections strategy, loans, data analysis, digital collections, unsecured loan portfolios, performance management, crisis handling, and field collections. If you are looking for a challenging opportunity to lead collections efforts and make a significant impact in the financial industry, this role is perfect for you.,

Coordinate daily logistics operations, including inbound and outbound shipments. Prepare dispatch schedules and documentation (GRN, E-way bills, invoices). Liaise with transporters and vendors for timely delivery and pickup. Maintain stock.

The Club Manager role entails overseeing all aspects of the luxury club's operations to ensure a high-quality member experience, operational excellence, and profitability. You will be responsible for managing Food & Beverage, Housekeeping, Events, Liquor Licensing, Revenue Generation, Team Management, and P&L responsibilities. Your key responsibilities will include: Club Operations & Member Services: Ensuring smooth day-to-day operations, maintaining high member satisfaction, and implementing SOPs for luxury service standards. Food & Beverage (F&B) Management: Overseeing restaurant, bar, banquet, and caf operations, ensuring quality, hygiene, and innovation in food offerings, and enhancing F&B revenue through promotions. Housekeeping & Facility Maintenance: Maintaining cleanliness and hygiene standards, coordinating scheduled upkeep, and monitoring vendor performance. Event Management & Programming: Conceptualizing, planning, and executing member-focused events, liaising with vendors for flawless execution, and maintaining an annual event calendar. Liquor License & Bar Operations: Ensuring compliance with liquor licensing norms, managing bar inventory, pricing, and promotions, and training staff on responsible service. Revenue Generation & Business Development: Driving revenue through various channels, identifying partnership opportunities, introducing loyalty programs, and monitoring revenue channels for profitability. Financial & P&L Management: Preparing budgets, tracking variances, managing costs, reviewing income/expense reports, and presenting MIS reports to management. Team Leadership & Training: Recruiting, training, and managing staff, conducting regular reviews, motivating the team, and implementing skill enhancement programs. Compliance, Safety & Risk Management: Ensuring compliance with legal requirements, conducting internal audits, and coordinating with regulatory authorities when necessary. Key Skills & Competencies required for this role include leadership, luxury hospitality, F&B expertise, budgeting, problem-solving, sales, and strong communication. Qualifications & Experience: A Bachelors/Masters degree in Hotel Management/Hospitality/Event Management, along with 8-12 years of relevant experience in managing clubs/hospitality/resorts, demonstrating a proven track record in team handling and business generation. To apply for this position, please share your resume at kanika.bhambri@bptp.com.,

Oversee the day-to-day deployment, discipline, and performance of all transport and parking security guards at the client site. Ensure guards are punctual, well-groomed, and briefed for their respective shifts and responsibilities. Supervise and coordinate security coverage for transport hubs, vehicle entry/exit points, and designated parking areas. Monitor vehicle and personnel movement logs, ensuring accuracy, timely updates and compliance with client protocols. Conduct regular checks and audits to ensure guards are adhering to SOPs and site-specific security guidelines. Maintain close liaison with client transport and facility teams to address concerns, provide updates, and implement security measures. Manage shift scheduling, attendance, and weekly/monthly duty rosters in coordination with HR and operations teams. Handle incidents, escalate issues, and submit detailed reports on any transport- or parking-related security matters. Train new guards on site-specific transport security protocols and customer service standards. Ensure that all security posts are properly manned during peak and off-peak hours, including weekends and holidays. Desired Skills and Experience: Minimum 5-8 years of experience in a similar supervisory role in security operations. Prior experience managing large teams in transport or parking security preferred. Strong leadership, communication, and crisis-handling abilities. Familiarity with access control systems, visitor management, and vehicle tracking procedures. Proficiency in basic MS Office (Excel, Word) and reporting tools. Fluent in Hindi and English (written and verbal).