14 Crisis Handling Jobs

As a Senior Manager Operations at unifyCX, you will play a vital role in leading the customer service and technical support functions. Your responsibilities will include: - Leading end-to-end operations for tech support and customer service to ensure alignment with business objectives. - Monitoring and managing service levels across all support channels (chat, email, phone, ticketing) to meet or exceed defined SLA targets. - Driving initiatives to improve CSAT, FCR (First Contact Resolution), AHT (Average Handle Time), and other key support metrics. - Implementing and optimizing SOPs, workflows, and escalation protocols for efficient resolution of customer queries. - Collaborating with cross...

Job Description Senior Wedding Planner Company: Annhad Events Location: Gurugram Experience Required: 5+ Years About Us Annhad Events is a luxury wedding planning company specializing in curating unforgettable celebrations across India and abroad. From grand palaces in Rajasthan to exotic destinations overseas, we design and execute bespoke weddings that reflect elegance, creativity, and perfection. Role Overview We are looking for an experienced Senior Wedding Planner who can take complete ownership of wedding projects, manage client relationships, lead vendor negotiations, and ensure flawless execution of high-end weddings. The ideal candidate must be proactive, creative, and able to manag...

Summary Operational Oversight Supervise and coordinate all security operations to ensure guest, employee, and property safety at all times. Monitor and guide Security Supervisors and Officers in their duties, ensuring effective deployment and coverage across all hotel areas. Oversee regular patrols of public areas, guest floors, back-of-house, restaurants, plant rooms, and offices. Ensure security personnel are vigilant in identifying suspicious persons, objects, unsafe conditions, and malfunctioning safety equipment. Direct and support emergency response efforts, including fire safety, evacuations, medical incidents, and crisis situations. Lead and conduct investigations into accidents, inc...

Role Overview: As a Tuition Coordinator at CC Plus, you will be the central point of contact for managing academic operations, faculty coordination, student-parent engagement, and quality assurance for the CC Plus educational program. Your role will involve ensuring effective coordination across departments to deliver high-quality academic experiences and meet enrollment and retention goals. Key Responsibilities: - Manage class schedules, lesson plans (CBSE-based), and faculty assignments to ensure high teaching standards. - Organize and monitor demo classes, evaluate faculty performance, and provide post-demo student assessments to parents. - Collaborate with the sales team for lead convers...

As a Traffic Control Executive at FlixBus, you will be responsible for providing real-time operational support for FlixBus services in India. Your main focus will be on ensuring seamless communication with drivers, assisting during incidents, and maintaining smooth transport operations to enhance the end-customer experience through efficient backend coordination. You will play a crucial role in scaling the Traffic Control operations across India, covering both North and South regions. Your role will involve a mix of customer support, operations, and crisis handling, where you will closely support the driver and the host to ensure a top-notch customer experience. **Key Responsibilities:** - C...

As a Traffic Control Executive at FlixBus, your primary responsibility will be to provide real-time operational support for FlixBus services in India, ensuring seamless communication with drivers, assisting during incidents, and maintaining smooth transport operations to enhance the end-customer experience. You will play a key role in scaling Traffic Control operations across India, both North and South regions. This role is a blend of customer support, operations, and crisis handling, where you will closely support drivers and hosts to ensure a top-notch customer experience. **Key Responsibilities:** - Communicate with drivers and hosts via calls and messages to ensure smooth operations. - ...

Coordinate daily logistics operations, including inbound and outbound shipments. Prepare dispatch schedules and documentation (GRN, E-way bills, invoices). Liaise with transporters and vendors for timely delivery and pickup. Maintain stock.

Skill required: Trust & Safety - Quality Management Designation: Quality Auditing Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? You will be responsible for training Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of t...

Role & responsibilities Coordinate with hospitals on operational requirements of Apollo Healthcare Logistics (HCL), ensuring alignment with corporate strategy. Manage day-to-day operations of 1066 ambulance services, ensuring efficient and effective emergency response with strict process compliance. Implement ERP-based operational workflows for improved transparency, data accuracy, and reporting. Monitor and manage key KPIs of 1066 EMS operations, leveraging advanced data analytics to drive performance and achieve pre-hospitalization metrics. Drive continuous quality improvement initiatives to sustain high standards of patient care, safety, and service delivery. Utilize analytics-driven dash...

As a Contractual Journey Mentor at EdTerra Edventures, you will play a crucial role as the face of the company during domestic educational trips for school student groups. Your main responsibility will be to lead and manage groups of up to 40 students and teachers, ensuring a smooth execution of the itinerary while prioritizing student safety, engagement, and overall experience. Your leadership and student engagement skills will be put to the test as you act as the primary point of contact for all stakeholders throughout the journey. You will be responsible for handling logistics such as transport, hotel check-ins, meals, and itinerary activities, as well as coordinating with vendors to ensu...

The ideal candidate will have 58 years of experience in managing collections strategy and performance for unsecured loan portfolios. You will be responsible for building field and digital collections infrastructure, tracking delinquency metrics, and coordinating with recovery partners. To excel in this role, you must possess hands-on experience in collections (tele and field) for fintech/NBFCs. Strong data orientation and crisis handling skills are essential for success. Key skills required for this position include expertise in collections strategy, loans, data analysis, digital collections, unsecured loan portfolios, performance management, crisis handling, and field collections. If you ar...

Coordinate daily logistics operations, including inbound and outbound shipments. Prepare dispatch schedules and documentation (GRN, E-way bills, invoices). Liaise with transporters and vendors for timely delivery and pickup. Maintain stock.

The Club Manager role entails overseeing all aspects of the luxury club's operations to ensure a high-quality member experience, operational excellence, and profitability. You will be responsible for managing Food & Beverage, Housekeeping, Events, Liquor Licensing, Revenue Generation, Team Management, and P&L responsibilities. Your key responsibilities will include: Club Operations & Member Services: Ensuring smooth day-to-day operations, maintaining high member satisfaction, and implementing SOPs for luxury service standards. Food & Beverage (F&B) Management: Overseeing restaurant, bar, banquet, and caf operations, ensuring quality, hygiene, and innovation in food offerings, and enhancing F...

Oversee the day-to-day deployment, discipline, and performance of all transport and parking security guards at the client site. Ensure guards are punctual, well-groomed, and briefed for their respective shifts and responsibilities. Supervise and coordinate security coverage for transport hubs, vehicle entry/exit points, and designated parking areas. Monitor vehicle and personnel movement logs, ensuring accuracy, timely updates and compliance with client protocols. Conduct regular checks and audits to ensure guards are adhering to SOPs and site-specific security guidelines. Maintain close liaison with client transport and facility teams to address concerns, provide updates, and implement secu...