Assistant Manager-Sales&Services

As an Assistant Sales Manager at the company, your role will include the following responsibilities: - Assist the Sales Manager in supervising sales sections and guiding the sales team for daily store operations to ensure effectiveness. - Support in implementing strategies to attract customers and achieve sales targets for the assigned section. - Participate in Managers meetings regularly and ensure the implementation and execution of decisions made. - Check the quality of gold through manual testing and with the help of a gold check karat analyser. - Calculate and share estimates with customers upon making the sale. - Perform end-to-end activities of bill transactions for D2D (Dealer to Dealer) cases. - Ensure the assigned team communicates product details and offers to provide customer delight in each sale. Sales and Customer: - Greet and receive customers warmly, engage with them to understand their requirements, and provide information on products. - Drive sales through customer engagement and influence their buying decisions. - Provide excellent customer service, accurate product information, and execute customer experience guidelines set by Retail leadership. - Close deals, handle customer queries and complaints, and build relationships with customers to generate leads. Stock: - Maintain quality and freshness of existing stock to ensure stock presentability. - Monitor stock movement and tallying, oversee inventory levels, and handle stock ordering and receiving activities. - Ensure safety of jewellery displayed and maintain adequate supplies in sales counters. Merchandising: - Manage merchandising activities for the assigned section and support in maintaining appropriate merchandising standards. - Assist in researching emerging products and updating store merchandise. Marketing: - Monitor store ambience, participate in product launches and promotions, and support in-store Marketing team in event management. - Assist in creating reports, analyzing retail data, and meeting potential customers to generate leads. Employee Management: - Motivate sales staff, evaluate employee performance, and conduct periodic reviews. - Optimally deploy staff, monitor staff behavior, and ensure adherence to grooming guidelines. - Act as a guide to sales staff and implement on-site product and sales training activities. People Development: - Continuously strive for self and team development, ensure adherence to timelines for performance appraisal, and take responsibility for training need analysis and completion of training programs. - Impart on-the-job training to sales staff for their skill development.,