Assistant Manager-Sales and Marketing

You will be responsible for going through the inquiries received from Lotus East Africa (LEA) Ltd."s sales team for various calibration, validation, qualification, spares, tablet tooling, filters, chemicals, and other equipment and services. Your role will involve understanding the technical requirements related to the inquiries, coordinating with customers and sales teams, and adding data in the CRM system as a lead and deal. Additionally, you will be preparing and sending quotations, following up with customers for testing schedules, and ensuring services are provided as per the agreed schedule at the customer site. You will also be required to handle order entries in the CRM system, report on ongoing work progress to customers, collect data post-service completion, and prepare internal or external service reports. Customer satisfaction will be a key focus, and you'll need to resolve customer complaints, collect feedback on services and goods offered, and monitor the online portal for sales of various products. Maintaining client databases, equipment logs, calibration certificates, and planning recalibration of equipment as per customer schedules will also be part of your responsibilities. In a supervisory role, you will oversee the sales and service teams in Kenya, ensuring activities such as lead generation, customer follow-up, service schedules, and report generation are managed effectively. You will develop and review key result areas (KRA) of subordinates, handle customer grievances, and report team performance to the reporting manager regularly. Additionally, you will be responsible for reports management, preparing and reviewing reports as per schedule, and highlighting any issues to the reporting manager. The ideal candidate will possess strong organizational and multitasking abilities, high attention to detail, effective time management skills, and a customer service orientation. Proficiency in MS Office or equivalent software, strong communication skills, and experience in managing back-office operations and client communications are essential. Basic knowledge of CRM systems, products related to calibration and validation, and managing online sales portals will be required. In terms of benefits, you will be entitled to Gratuity Benefit, Personal Accident Policy coverage, and Mediclaim Policy coverage as per company policy and applicable laws.,