3 Internal Interactions Jobs

About the Role: Yubi, formerly known as CredAvenue, is redefining global debt markets by freeing the flow of finance between borrowers, lenders, and investors. As the B2B sales leader in Indias BFSI market for platform, data, and analytics solutions, you will play a crucial role in building long-term and deep relations with emerging accounts clients. Your responsibilities include driving new business growth, maintaining and expanding relationships with existing clients, and ensuring client satisfaction and retention. Key Responsibilities: Primary responsibilities include managing the revenue of the respective clients, handling PUA signing and monthly billing, and engaging in level 1 conversations across all platforms. Secondary responsibilities involve supporting platform revenue expansion, such as MxN and new LOBs. Sales Responsibilities: New Business Development: - Identify and target potential clients through market research, industry events, and direct networking. - Develop tailored sales strategies to meet and exceed revenue targets. Solution Selling: - Engage with prospective clients to understand their needs and propose relevant solutions. - Deliver impactful product demonstrations and presentations, showcasing the value proposition and ROI. Negotiation and Deal Closure: - Lead pricing discussions and contract negotiations, ensuring mutually beneficial agreements. - Coordinate with internal teams to facilitate smooth onboarding for new clients. Key Account Management Responsibilities: Client Relationship Management: - Build long-term client relations, especially at the top management level. - Serve as the primary point of contact for key accounts, ensuring prompt resolution of queries and concerns. - Develop a deep understanding of client goals and align company solutions to meet their needs. Strategic Account Planning: - Develop and implement tailored account plans to deepen engagement and increase account revenue. - Monitor client satisfaction and resolve any issues promptly to ensure long-term retention. Collaboration and Coordination: - Work closely with internal teams, including product, support, and marketing, to deliver a seamless client experience. - Advocate for client needs internally to inform product development and service enhancements. Requirements: Qualification: - 8-10 years of experience in sales and account management, in the BFSI product/tech/platform sales/Fintech/SaaS space. - Experience in independently managing accounts, owning P&L. - Ability to drive discussions at senior levels for platform sales conversion and account management. - Strong negotiation and relationship-building skills, with a customer-first mindset. - Demonstrated ability to manage a full sales cycle, from prospecting to closing and account growth. - Understanding of the Banking and NBFC sector in India. - Knowledge of banking products, processes, debt instruments, regulations, and trends is a huge plus. - MBA or equivalent degree.,

You will be responsible for handling inquiries received from Lotus East Africa (LEA) Ltd."s sales team regarding calibration, validation, qualification, spares, tablet tooling, filters, chemicals, and other equipment and services. Your main tasks will include understanding the technical requirements, entering data into the CRM system, preparing and sending quotations, coordinating testing schedules, ensuring timely delivery of services, and reporting to customers on work progress. Additionally, you will need to maintain customer relationships, follow up on inquiries for orders, manage equipment logs and calibration certificates, collect feedback on services, and monitor online sales portals. In a supervisory role, you will oversee the sales and service teams in Kenya, develop and review their key result areas (KRAs), handle customer grievances, and report team performance to the reporting manager regularly. Your strong organizational, multitasking, and attention to detail skills will be essential for this role. Proficiency in MS Office, effective time management, customer service orientation, and excellent communication skills are also required. Knowledge of CRM systems, product details, and online sales portals will be beneficial. You will also be responsible for preparing and sending reports, updating price lists, and highlighting any issues to the reporting manager. The benefits of this position include gratuity benefits, personal accident coverage, and comprehensive health insurance.,

You will be responsible for going through the inquiries received from Lotus East Africa (LEA) Ltd."s sales team for various calibration, validation, qualification, spares, tablet tooling, filters, chemicals, and other equipment and services. Your role will involve understanding the technical requirements related to the inquiries, coordinating with customers and sales teams, and adding data in the CRM system as a lead and deal. Additionally, you will be preparing and sending quotations, following up with customers for testing schedules, and ensuring services are provided as per the agreed schedule at the customer site. You will also be required to handle order entries in the CRM system, report on ongoing work progress to customers, collect data post-service completion, and prepare internal or external service reports. Customer satisfaction will be a key focus, and you'll need to resolve customer complaints, collect feedback on services and goods offered, and monitor the online portal for sales of various products. Maintaining client databases, equipment logs, calibration certificates, and planning recalibration of equipment as per customer schedules will also be part of your responsibilities. In a supervisory role, you will oversee the sales and service teams in Kenya, ensuring activities such as lead generation, customer follow-up, service schedules, and report generation are managed effectively. You will develop and review key result areas (KRA) of subordinates, handle customer grievances, and report team performance to the reporting manager regularly. Additionally, you will be responsible for reports management, preparing and reviewing reports as per schedule, and highlighting any issues to the reporting manager. The ideal candidate will possess strong organizational and multitasking abilities, high attention to detail, effective time management skills, and a customer service orientation. Proficiency in MS Office or equivalent software, strong communication skills, and experience in managing back-office operations and client communications are essential. Basic knowledge of CRM systems, products related to calibration and validation, and managing online sales portals will be required. In terms of benefits, you will be entitled to Gratuity Benefit, Personal Accident Policy coverage, and Mediclaim Policy coverage as per company policy and applicable laws.,