Assistant Manager - Returns

About Lenskart,

With a mission to give India a vision, Lenskart.com is India's fastest-growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers eye powers. Twelve years back, Lenskart was started by a 26-year old entrepreneur - because he wanted to solve the problem of preventive blindness. We had humble beginnings - we spread awareness about eye care, we took orders for eyeglasses online and shipped them to customers from a warehouse that was the size of a modern-day conference room. As of today, little by little, Lenskart has served 40 Million people across the globe - helping them see better and lead better quality lives. Simultaneously, weve also built ourselves up to be Asias largest eyewear company. We have 10,000+ Lenskartians worldwide, more than 1500 Omni channel stores across 175 cities in India, Singapore and Dubai and cut to 2022 - we are shipping a pair of eyewear every 2.5 seconds, from the worlds most automated eyewear factory! In 2022, Lenskart partnered with Owndays and took a majority stake in the Japanese-owned eyewear player that has a deep presence in Asia. With this partnership, we have added an additional 400 stores and extended our reach to 13 countries.

About the Team & Role:

Warehouse team manages the inventory and work towards fulfilling customer orders with the best processes and at lowest possible cost. This team works closely with the manufacturing and production departments to fulfil the requirements. The incumbent would be leading a team of large task force. This role will report to Manager of the department.

Roles and Responsibilities

• Manage returns processing, ensuring timely and accurate resolution of customer complaints.
• Plan and execute shift schedules for warehouse operations, optimizing efficiency and productivity.
• Coordinate logistics operations, including route planning and supply chain management.
• Oversee reverse logistics activities, ensuring seamless returns processing.