Assistant Manager- Reservations

Job Description

Job Description Roles and Responsibilities: Identifies new reservations sales business to achieve personal and property revenue goals. Understands the overall market, including competitors strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Closes the best opportunities for the property based on market conditions and property needs. Monitors same day selling procedures to maximize room revenue and control property occupancy. Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution. Responds to incoming reservations sales opportunities for the property that are outside parameters of the . Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. Uses sales resources and administrative/support staff effectively. Assists in monitoring group reservation forecast data. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Coordinates with clients to process rooming lists for groups Assists with monitoring accuracy of reservation sales orders within tracking systems. Tracks no-show reservations and processes charges as needed. Checks daily arrivals to ensure all necessary billing instructions are applied to reservations. Manages wait list and prioritizes order of wait list contacts to be made. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. Handles guest complaints and disputes following the instant pacification procedures. Develops, implements, and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Desired Candidate Profile: Possess a degree in Tourism/Hospitality Management Possess at least 3-4 years relevant hospitality experience in reservation department. Good communication and interpersonal skills (mandatory) Perks and Benefits: 5 day working week (rotational week offs) yearly appraisals & festive bonus.