Assistant Manager- Reservations

• Assist the Reservation Manager in managing daily operations of the reservations department.
• Handle guest inquiries and bookings via phone, email, and online platforms.
• Ensure accurate entry of reservation details in the system.
• Monitor room availability and manage overbooking situations.
• Manage room inventory and coordinate with the Front Office to ensure seamless guest experiences
• Resolve any reservation-related issues or guest complaints promptly and professionally
• Coordinate with other departments (e.g., front desk, housekeeping) to ensure guest requests and needs are met.
• Provide training and support to reservation agents as needed.
• Address and resolve customer complaints or issues in a timely and professional manner.
• Analyse reservation trends and generate reports for management.
• Maintain a high level of customer service at all times.
• Ensure compliance with brand standards and procedures in all reservation activities.

Job Types: Full-time, Permanent

Pay: ₹45,000.00 - ₹50,000.00 per month

Work Location: In person