Assistant Manager - Referral Desk (Groups)

About The Opportunity

Role: Referral Desk - GroupsLevel: Senior Executive / Assistant ManagerReporting To: Senior ManagerLocation: Gurugram

About The Function

With a deep understanding of Indian consumers' travel preferences, the MMT Holidays team curates a wide array of holiday packages for destinations across the globe. As a leading name in the leisure travel space, MMT Holidays serves over 3 lakh travelers annually. Our offerings span both domestic and international markets, covering more than 50 destinationsworldwide. With a strong focus on delivering seamless and memorable travel experiences, we have become a trusted choice for holiday packages among Indian travelers.Within Holidays, the Referral Desk Groups function plays a pivotal role in driving group travel business through referral-led channels. It focuses on building and nurturing partnerships, ensuring seamless handling of group inquiries, and creating value-driven solutions for both customers and partners.

About The Role

The incumbent will be responsible for providing dedicated sales support to the Group Desk for holiday packages. This includes assisting in the planning, coordination, and execution of group holiday bookings. The role requires strong communication skills and a customerfocused approach to ensure seamless service delivery.

What Will You Be Doing

• Handling queries and providing sales support for ad hoc group travel requests with prompt and accurate responses.
• Collaborating with internal teams to create tailored group holiday proposals that align with client needs.
• Supporting the complete sales cycle for group bookings, including itinerary design, pricing, and closures.
• Representing Holidays at corporate visits and delivering sales pitches to drive business opportunities.
• Assisting Holiday Experts (HEs) with day-to-day operational and administrativeresponsibilities.
• Maintaining effective communication and follow-ups with clients to ensure a seamless and satisfying experience.
  

Qualification & Experience

A postgraduate degree from a reputed institute, with 26 years of experience in business-facing roles in a similar profile.

Key Success Factors For The Role

• Excellent account management skills
• Strong communication and interpersonal skills
• Solid sales skills with a clear understanding of GIT (Group Inclusive Tours)
• Proficiency in Microsoft Office, particularly PowerPoint and Excel