Assistant Manager- Print Support

Chemicals Full-Time Job ID: DGC00554 Chennai, Tamil Nadu 5-10 Yrs ₹6.5 - ₹12 Yearly Job description Position: Assistant Manager - Print Support Experience: 5+ Years Location: Chennai (deputation) Job Description Your Tasks What You Can Expect as Assistant Manager - Print Support (f/m/d): Hold a Diploma or Bachelors Degree in Printing & Packaging. Possess over 5 years of experience in providing technical support for inks and working on flexo presses. Have strong knowledge of inks, substrates, gravure printing processes, lamination processes, and various applications. Exhibit excellent problem-solving and analytical skills with the ability to troubleshoot and resolve technical issues. Demonstrate the ability to work collaboratively in a cross-functional environment. Possess strong communication and interpersonal skills with a customer-centric approach. Your Profile What You Bring as Assistant Manager - Print Support (f/m/d): Provide on-press technical support in all aspects to existing customers. Demonstrate an understanding of both technical and commercial aspects of products by successfully validating inks on flexo printing from end to end. Show cost-benefit savings to customers by conducting long-run costing trials of inks, driving savings projects such as Ink GSM reduction, reducing machine downtime for ink-related issues, and solvent savings. Analyze customer requirements and provide technical solutions by working closely with both internal and external stakeholders to address quality-related issues, develop, and validate products as per customer requirements. Offer onsite and remote assistance to address customer concerns and troubleshoot issues. Ensure regular communication with customers to identify potential issues, resolve problems efficiently, and optimize satisfaction. Build and maintain strong relationships with customers by providing the required support in product development, online troubleshooting, and solving quality concerns.