Assistant Manager- Print Support

Job Description: As an Assistant Manager - Print Support, you will be responsible for providing technical support for inks and working on flexo presses. Holding a Diploma or Bachelor's Degree in Printing & Packaging, you should have over 5 years of experience in this field. Your role will involve demonstrating a strong knowledge of inks, substrates, gravure printing processes, lamination processes, and various applications. You must exhibit excellent problem-solving and analytical skills to troubleshoot and resolve technical issues efficiently. Collaboration in a cross-functional environment is key, and you should possess strong communication and interpersonal skills with a customer-centric approach. Your Tasks: - Hold a Diploma or Bachelor's Degree in Printing & Packaging. - Possess over 5 years of experience in providing technical support for inks and working on flexo presses. - Have strong knowledge of inks, substrates, gravure printing processes, lamination processes, and various applications. - Exhibit excellent problem-solving and analytical skills with the ability to troubleshoot and resolve technical issues. - Demonstrate the ability to work collaboratively in a cross-functional environment. - Possess strong communication and interpersonal skills with a customer-centric approach. Your Profile: - Provide on-press technical support to existing customers. - Demonstrate an understanding of both technical and commercial aspects of products by successfully validating inks on flexo printing from end to end. - Show cost-benefit savings to customers through various projects such as Ink GSM reduction, reducing machine downtime for ink-related issues, and solvent savings. - Analyze customer requirements and provide technical solutions by working closely with internal and external stakeholders. - Offer onsite and remote assistance to address customer concerns and troubleshoot issues efficiently. - Ensure regular communication with customers to identify potential issues, resolve problems, and optimize satisfaction. - Build and maintain strong relationships with customers by providing the required support in product development and troubleshooting quality concerns.,