Assistant Manager – Operations (Offshore)_BPO Industry_Immediate Joiner

Job Title:

Location:

Language Requirement:

Experience:

Industry:

Key Responsibilities:

• Lead and manage a team of 100+ Team members in an offshore BPO environment.
• Oversee daily operations, ensuring adherence to KPIs and service quality.
• Handle client communication, customer escalations, and internal coordination.
• Monitor team performance, conduct root cause analysis on missed KPIs, and implement corrective action plans.
• Conduct weekly performance reviews and present insights to senior management.
• Provide coaching, feedback, and one-on-one sessions to enhance team effectiveness.
• Ensure knowledge management, quality control, and process compliance.
• Manage scheduling, shift adherence, and workforce planning.

Requirements:

• Graduate in any discipline.
• Proven experience in customer service operations.
• Proficient in MS Office tools (Excel, PowerPoint, Word).
• 3–6 years of team management experience, with at least 2 years in a TL or Assistant Manager role.
• Must be fluent in Arabic and comfortable working in Egypt or Dubai.

To Apply:

📞

Important Notes:

• Egypt Role:

  Open to Arabic-speaking candidates currently based in

  Cairo or elsewhere in Egypt

  and eligible to work without sponsorship.

• Dubai Role:

  Open to

  Arabic-speaking candidates currently based in Dubai

  and eligible to work in the UAE.