Assistant Manager - Operations Logistics

You will be responsible for overseeing the daily operations of Custom House Agent (CHA) related to import and export clearance. Your role will involve coordinating with shipping lines, freight forwarders, transporters, and customs officials to ensure smooth cargo movement. Additionally, you will be managing and leading the documentation and operations team, ensuring accurate and timely submission of essential documents like Bill of Entry, Shipping Bills, IGM, EGM, etc., through Electronic Data Interchange (EDI). Handling the clearance of bonded and non-bonded cargo under various schemes such as EPCG, SEZ, EOU, MOOWR will be part of your responsibilities. It is crucial to maintain a close liaison with customs, port authorities, and other stakeholders to address queries, resolve operational issues efficiently and on time, ensuring 100% compliance with customs regulations and company Standard Operating Procedures (SOPs). Your role will require a strong understanding of the Indian Customs Tariff Act, import/export documentation, and EDI filing. Practical experience with ICEGATE and related customs portals is essential. You should be capable of managing a team and working effectively under pressure, serving as a single point of contact for clients regarding updates on shipment status and documentation. In this position, you will also need to resolve customer queries, complaints, and escalations related to clearance and logistics. Coordination with internal departments such as documentation, transport, and billing will be necessary to meet client needs. Providing timely Management Information System (MIS), shipment tracking, and clearance reports to customers will be part of your regular tasks. Building and maintaining strong client relationships to ensure high service levels, retention, as well as demonstrating problem-solving and conflict-resolution skills, will be crucial. Proficiency in MS Office, especially Excel, and email communication is required for this role. This is a full-time position with benefits including health insurance, Provident Fund, yearly bonus, and a day shift schedule. The work location is in person. For further inquiries or to apply for this position, please contact hr@pearltuty.com or call +91 9894773995.,