Assistant Manager/ Manager - Retail Trainer

Cheil India

3 - 8 years

5 - 10 Lacs

mumbai

Posted:15 hours ago| Platform:

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Skills Required

retail trainer customer service training behavioural training soft skills training sales training product training retail training

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Deliver training programs across product knowledge, sales techniques, customer service, and soft skills.
Conduct induction sessions, daily huddles, and refresher workshops for new and existing staff.
Lead customer-facing workshops and live demonstrations during launches, events, and in-store engagements.
Monitor team performance during customer interactions; provide coaching and feedback.
Customize and update training content to align with new products, campaigns, and HQ modules.
Foster a culture of continuous learning and premium customer service at the Samsung BKC Store.
Collaborate with leadership, marketing, and operations to ensure training supports business goals.

Preferred candidate profile

5 -10 years experience in retail training / L&D / customer experience roles.
Strong understanding of consumer electronics (previous tech training experience preferred).
Excellent presentation and communication skillscomfortable leading large groups and one-to-one sessions.

***Please note that we are looking out for a female candidate and will prefer people with Retail Industry only.

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