Assistant Manager - IT Support

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Job Title: Assistant Manager - IT Support

Designation : Assistant Manager

Company: Hitachi India Pvt Ltd

Location: Bangalore, India

Salary: As per Industry

Company Overview:

Hitachi India Pvt. Ltd. (HIL) markets and sells a wide range of products/services ranging from Information & Telecommunications Systems, Digital Solutions & Services, Infrastructure Systems, Industrial Systems like Water, Oil & Gas supply and management to Transportation and Urban Development Systems. Together with further localization, Hitachi aims to contribute to developing a sustainable society in India as well as contributing to the country's economic growth.

Job Roles & Responsibilities:

• VIP Support – Up to CxO level. (The likes of Brice, Lorena, Andy Barr, Ali Dormer and their EAs etc).

• Preparing his support team for end-user technology and support process changes.

• High Priority incident management – communication, escalation etc.

• Support documentation Lifecycle - practical and tested SOPs and knowledge base articles.

• Applying GDPR to requests for data.

• Relationship/trust building with other IT support teams.

• Project workstream support.

Skills:

• Okta MFA.

• MDM (Intune).

• Cyber Security = Password changes, Phishing mails, poor end-user behavior.

• Device connectivity in a Zero Trust environment.

• Windows 11.

• Supporting Digital adoption – e.g., M365 apps.

Experience: 8-10 Years

Education: BE/ B.Tech/ BCA/ MCA