Assistant Manager - IT Ops _ Chennai

Role : Assistant Manager - IT Ops Experience : 7 -10 Years ( Relevant ) Salary : 12 LPA upto Location : Chennai Notice Period : 30 Days Max ( Immediate Joiners Preferred ) 1. IT Infrastructure and Operations Management Oversee the maintenance, optimization, and scaling of IT infrastructure, including servers, networks, storage, and data centers, ensuring high availability, scalability, and reliability. Implement IT operational best practices and continuous improvements to reduce downtime and optimize performance. Introduce cloud-based infrastructure solutions (AWS, Azure, GCP) for cost efficiency and scalability. Ensure timely maintenance, patching, and upgrades for all infrastructure components to avoid obsolescence. 2. Cybersecurity and Compliance Implement and monitor enterprise-level cybersecurity solutions, including AV/EDR, DLP, Data Classification, Encryption, MDM, and AAA frameworks, to protect critical systems and sensitive data. Conduct regular security assessments, audits (VA & PT, ISMS, ITGC, BPG), and risk mitigation activities. Ensure compliance with global and local IT standards (ISO 27001, GDPR,DPDPA, SOC 2 etc.) and regulatory requirements. Develop and enforce robust IT governance policies to address data security, access control, and incident management. 3. Digital Transformation and Automation Lead digital transformation projects, introducing advanced tools and platforms that enhance collaboration, productivity, and operational agility. Streamline IT processes by implementing automation frameworks for incident resolution, service requests, and change management. 4. Budget and Vendor Management Manage an annual IT budget, ensuring cost optimization while meeting business requirements. Evaluate, negotiate, and oversee vendor relationships, contracts, and service-level agreements to ensure value for investment. Identify opportunities for cost reduction through effective vendor management, licensing optimization, and process improvements 5. Business Continuity and Disaster Recovery Design, implement, and test Disaster recovery and Business continuity plans to minimize data loss and downtime. Establish robust backup strategies with automated failover mechanisms to ensure business continuity during disruptions. Conduct periodic disaster recovery drills to evaluate response effectiveness and train staff. 6. End-User Support and IT Service Delivery Enhance IT support services by implementing ticketing tools in house HRMS tool and adopting ITIL best practices. Improve incident resolution processes, reducing response times and enhancing user satisfaction. Implement self-service IT tools and knowledge bases to empower end users and reduce IT workload. Analyze IT service delivery metrics to identify areas of improvement and drive operational excellence. 7. Team Development and Leadership Build a culture of accountability, collaboration, and innovation within the IT department. Conduct skill-gap analysis and implement training programs to ensure the team stays updated with the latest technologies. 8. Innovation and Emerging Technology Adoption Research and integrate emerging technologies into the organization to gain a competitive edge. Drive POC initiatives to evaluate new tools and solutions that align with business objectives. Key Skills: IT Infrastructure Management Cybersecurity and Risk Management Budget and Cost Optimization Vendor and SLA Management Cloud Solutions and Digital Transformation Disaster Recovery and Business Continuity IT Governance and Compliance Team Leadership and Development Strong Problem-Solving and Decision-Making Handling all IT Infrastructure products.