Assistant Manager - IT Operations & Infrastructure

6 - 8 years

0 Lacs

Posted:2 days ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Roles & Responsibilities:

Commvault SaaS Cloud
Endpoints Backup Roles & Responsibility :-

  • Deploy and configure Commvault
    Endpoint client agents on Windows/Linux /macOS systems.
  • Manage onboarding of new users and
    devices through Commvault Command Center (Metallic/Cloud).
  • Configure backup policies,
    schedules, and retention rules for endpoint data.
  • Implement best practices for
    endpoint data compliance in cloud SaaS environments
  • Perform file-level and folder-level
    restore operations on end-user devices.
  • Assist end-users with self-service
    recovery issues and data retrieval requests.
  • Manage device migration restores and
    mass recovery during system failures or ransomware events.
  • Maintain detailed logs and audit
    records for all recovery operations.
  • Manage onboarding/offboarding
    workflows for new and departed employees.
  • Decommission devices safely and
    ensure proper data archival.
  • Reassign endpoint backup data to new
    users/devices when required.
  • Resolve endpoint agent issues
    (indexing failure, quota exceed, sync failure, connectivity problems).
  • Work with network and security teams
    for VPN, firewall, and cloud access issues.
  • Provide RCA for recurring endpoint
    backup failures.
  • Generate endpoint backup compliance
    reports, capacity usage, and SLA adherence reports.
  • Provide audit trails for data
    recovery activities.
  • Maintain documentation for endpoint
    backup processes, policies, and deployment guides.
  • Assist end users with backup/restore
    queries and agent installation support.
  • Provide training or communication
    for new features or updates.
  • Drive endpoint backup awareness and
    compliance across the organization.

On Prem Backups:-

  • Monitor
    daily backup jobs and ensure all backups complete successfully.
  • Address
    backup failures, warnings, and retry jobs as needed.
  • Perform
    file-level, application-level, and VM-level restores.
  • Maintain
    backup schedules, policies, and retention configurations
  • Manage
    backup servers, media servers, storage devices, and cloud repositories.
  • Configure
    and maintain backup agents and clients across servers and applications.
  • Plan
    for capacity, performance tuning, and storage optimization.
  • Perform
    restore operations as requested by users or applications teams.
  • Support
    disaster recovery planning, documentation, and periodic testing.
  • Validate
    restoration points and ensure data integrity.
  • Troubleshoot
    issues related to backup failures, repositories, network connectivity, storage communication, and agent errors.
  • Collaborate
    with OS, virtualization, network, and database teams to resolve dependencies.
  • Provide
    root-cause analysis (RCA) for recurring issues.
  • Ensure
    compliance with data retention, regulatory requirements, and audit policies.
  • Maintain
    accurate documentation, SOPs, and backup topology diagrams.
  • Generate
    backup reports, SLA performance reports, and audit logs.
  • Administer
    enterprise backup solutions (e.g. Veeam, Commvault,Veritas, Metallic, Rubrik, etc.).
  • Install
    updates, patches, and upgrade backup software components.
  • Onboard
    new servers, applications, and users into the backup system


Any IT graduate ( BCA/MCA,BSc/MSc(IT),BE,BTech)


CommvaultSaaS/Metallic cloud Endpoint backup administrator 1 year storong experience


Hands-onexperience with backup platforms (Veeam/Commvault/ NetBackup/Rubrik/Veritas).


Strongunderstanding of Windows, Linux, VMware, Hyper-V, and cloud services(Azure/AWS).


Knowledgeof backup concepts: retention, deduplication, SLAs, RPO/RTO, storage policies.


Experiencewith tape, disk, cloud storage, and archive systems.


Basicnetworking knowledge (ports, firewalls, DNS, certificates).


Strongtroubleshooting and analytical skills.


Strongknowledge on SQL, SAP Oracle, MySQL DB restoration.


Certification:- Commvault, Commvault SaaS Cloud . Veeam, Veritas, If any.


ITIL Certification


GoodAnalytical and Problem-Solving skills


CustomerCentric with solution understanding capability


Goodwritten and verbal communication skills (Hindi,English)


Shouldbe willing to accept challenges and highly dynamic in nature.


Goodgrasping and aptitude to change as per business needs.


Mustpossess strong interpersonal and communications skills.


Mustbe able to relate to a diverse group of people including technical anddevelopment personnel, management, business customers, and vendors in aconstructive and effective manner.


Must have a solid technical background coupled withdesire and ability to grasp skills quickly, combined with deep attention todetail along with excellent verbal and written communication skills

6 + years of hands-on experience in enterprise
backup and recovery

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