Assistant Manager - IT Operations & Infrastructure

Roles & Responsibilities:

Commvault SaaS Cloud
Endpoints Backup Roles & Responsibility :-

• Deploy and configure Commvault
  Endpoint client agents on Windows/Linux /macOS systems.
• Manage onboarding of new users and
  devices through Commvault Command Center (Metallic/Cloud).
• Configure backup policies,
  schedules, and retention rules for endpoint data.
• Implement best practices for
  endpoint data compliance in cloud SaaS environments
• Perform file-level and folder-level
  restore operations on end-user devices.
• Assist end-users with self-service
  recovery issues and data retrieval requests.
• Manage device migration restores and
  mass recovery during system failures or ransomware events.
• Maintain detailed logs and audit
  records for all recovery operations.
• Manage onboarding/offboarding
  workflows for new and departed employees.
• Decommission devices safely and
  ensure proper data archival.
• Reassign endpoint backup data to new
  users/devices when required.
• Resolve endpoint agent issues
  (indexing failure, quota exceed, sync failure, connectivity problems).
• Work with network and security teams
  for VPN, firewall, and cloud access issues.
• Provide RCA for recurring endpoint
  backup failures.
• Generate endpoint backup compliance
  reports, capacity usage, and SLA adherence reports.
• Provide audit trails for data
  recovery activities.
• Maintain documentation for endpoint
  backup processes, policies, and deployment guides.
• Assist end users with backup/restore
  queries and agent installation support.
• Provide training or communication
  for new features or updates.
• Drive endpoint backup awareness and
  compliance across the organization.

On Prem Backups:-

• Monitor
  daily backup jobs and ensure all backups complete successfully.
• Address
  backup failures, warnings, and retry jobs as needed.
• Perform
  file-level, application-level, and VM-level restores.
• Maintain
  backup schedules, policies, and retention configurations
• Manage
  backup servers, media servers, storage devices, and cloud repositories.
• Configure
  and maintain backup agents and clients across servers and applications.
• Plan
  for capacity, performance tuning, and storage optimization.
• Perform
  restore operations as requested by users or applications teams.
• Support
  disaster recovery planning, documentation, and periodic testing.
• Validate
  restoration points and ensure data integrity.
• Troubleshoot
  issues related to backup failures, repositories, network connectivity, storage communication, and agent errors.
• Collaborate
  with OS, virtualization, network, and database teams to resolve dependencies.
• Provide
  root-cause analysis (RCA) for recurring issues.
• Ensure
  compliance with data retention, regulatory requirements, and audit policies.
• Maintain
  accurate documentation, SOPs, and backup topology diagrams.
• Generate
  backup reports, SLA performance reports, and audit logs.
• Administer
  enterprise backup solutions (e.g. Veeam, Commvault,Veritas, Metallic, Rubrik, etc.).
• Install
  updates, patches, and upgrade backup software components.
• Onboard
  new servers, applications, and users into the backup system