Assistant Manager IT (Network & Infrastructure)

As an Assistant Manager - IT (Network & Infrastructure) at Pro-Vigil Inc, you will be responsible for overseeing the company's IT infrastructure with a strong focus on networking systems and team management. Your role will require 7-10 years of progressive IT experience, including expertise in enterprise networking, infrastructure projects, and leadership of IT teams. **Key Responsibilities:** - **Leadership & Management** - Lead and mentor a team of IT engineers, network administrators, and support staff. - Assign tasks, monitor performance, and ensure SLA adherence. - Provide technical guidance and training to the IT team. - Manage IT project lifecycles from planning to execution. - **Network & Infrastructure Management** - Design, implement, and oversee enterprise LAN/WAN infrastructure, including Layer 2/Layer 3 switches and routers. - Manage enterprise-grade firewalls (e.g., SonicWall, Sophos, WatchGuard) and network security policies. - Implement and maintain dynamic routing protocols (OSPF, BGP, EIGRP) and Layer 2 technologies (VLANs, STP, EtherChannel). - Plan, deploy, and optimize enterprise wireless solutions (Cisco, Aruba, Meraki, Ruckus). - Monitor and optimize network performance, capacity planning, and performance tuning. - Ensure disaster recovery and high-availability strategies are in place. - **IT Operations & End-User Support** - Oversee IT helpdesk operations, ensuring timely resolution of escalated issues. - Maintain IT asset inventory and ensure compliance with licensing and regulatory requirements. - Implement ITIL best practices for incident, problem, and change management. - **Cloud, SaaS, and Automation** - Manage cloud-based solutions and SaaS applications (e.g., PRTG, Jira, etc). - Identify opportunities for process automation to improve IT efficiency. - Collaborate with cybersecurity teams for threat monitoring, audits, and compliance. - **Vendor & Budget Management** - Manage vendor relationships and negotiate contracts for IT services and equipment. - Assist in IT budget planning and cost optimization. **Qualifications Required:** - Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent practical experience). - 9+ years of experience in IT infrastructure management, with at least 3 years in a leadership or supervisory role. - Strong knowledge of networking technologies, routing/switching, and firewall administration. - Proficiency in CLI-based management of Cisco, Aruba, or similar devices. - Experience with enterprise Wi-Fi planning, deployment, and troubleshooting. - Familiarity with network monitoring tools (PRTG, SolarWinds, Wireshark) and ITSM tools. - Excellent communication, leadership, and documentation skills. - Preferred Certifications: CCNA and ITIL Foundation (optional but advantageous). In addition to technical oversight, this role demands strong planning, coordination, vendor management, and decision-making skills to support business operations seamlessly. It is a great opportunity for an experienced IT professional to lead a team and ensure the high availability, security, and performance of all IT systems at Pro-Vigil Inc in Vishakhapatnam.,