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Fairmont Hotels &amp; Resorts
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Assistant Manager - IRD - Pullman

Assistant Manager - IRD - Pullman

Fairmont Hotels &amp; Resorts

1 - 2 years

1 - 5 Lacs

Chennai

Posted:3 weeks ago| Platform:

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Skills Required

Excel Sales Financial reporting Hotel management Management Powerpoint Cost

Work Mode

Work from Office

Job Type

Full Time

Job Description

Operations

Ensures guests are well looked after, from the moment they arrive to the time they leave
Enquires whether guests are satisfied with the IRD experience
Offers attentive service to guests, adapting to any constraints
Establishes good relations with guests, offering advice and fostering customer loyalty
Ensures guests are well looked after, from the moment they arrive to the time they leave
Enquires whether guests are satisfied with the IRD experience
Offers attentive service to guests, adapting to any constraints
Establishes good relations with guests, offering advice and fostering customer loyalty

Financial

Takes part in inventories and manages stocks under his/her responsibility
Increases revenue for the point of sale through additional sales techniques
Prepares and analyses financial reports/results and implements corrective actions as necessary
Manages the outlet cost in accordance with the expense budgets and insures efforts to reduce costs and expenses without compromising on quality.
Ensures strict adherence to Outlet Internal bill settlement policy, as per the company/hotel guidelines.

Other Responsibilities

Maintain complete knowledge of all food & beverage services, contents &preparation methods, outlets and hotel services/features
Be well versed in hotel fire & life safety/emergency procedures
Attend all briefings, meetings and trainings as assigned by management
Report for duty on time wearing clean and complete uniform at all times
Maintain a high standard of personal appearance and hygiene at all times
Perform other reasonable duties assigned by the Management of the Hotel

Main Complexity/Critical issues in the Job

Managing multiple events with highest levels of proficiency.

Degree in Hotel Management/ any other graduate
Additional certification(s) in Food & Beverage will be an advantage
Good reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
Minimum 1 year of relevant experience in a similar capacity
Working knowledge of MS Excel, Word, & PowerPoint

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