Assistant Manager

Guidehouse

3 - 8 years

13 - 14 Lacs

chennai

Posted:6 days ago| Platform:

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Skills Required

health insurance manager quality assurance claims medical billing staffing process improvement healthcare ms office monitoring business operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

This position will be responsible for managing the business operations which include delivery, processes, and people within medical billing team(s) in the Extended Business Office Services Department.
To manage day-to-day activities related to operations and will be responsible for driving delivery-specific process improvement initiatives in the department.
Responsible for monitoring team level processes and ensuring SLAs for all clients/projects are met.
Working closely with onshore leaders on the SOPs and emphasis on the Train 60 concept across the teams.
Management of day-to-day operations, planning, and problem-solving on the floor with team leaders and/or team members.
Mentoring, developing, and guiding junior staff and team leaders to drive constant process improvement.
Responsible for managing departmental staff to include production, scheduling, and all facets of production and service delivery.
Provide support and guidance for quality assurance reviews and delivery of feedback and training.
Develop, generate, and deliver routine reports required for monitoring and reporting on team s performance and providing customer feedback.
Routine analysis of reporting metrics and performance measures.
Problem-solving on production-related issues with team members, as required.
Willingness to work rotating shifts and workdays based on agreed schedules to meet operational and departmental objectives.
Study AR inventory and ATB reports, plan on strategic or directional allocation for the team to support achieve their production and work for resolutions.
Identify trends, exclusions, down payment analysis, understand metrics across all the process and get into the weeds to support on the complex claims for resolutions.

What you will need:

Bachelor s degree in a related field (BBA, B.Com, BSc, B Tech, etc.) from an accredited college or university.
Five or more years of experience in the healthcare revenue cycle arena such as medical billing, health insurance adjudication, A/R follow-up, and healthcare collections. At least 3 years in a supervisory position.
Experience managing multi-faceted teams of various process types working in shifts.
Experience in process building, mapping, and new project implementation.
Expert level understanding of operational metrics, methodologies, and processes.
Ability to liaise with all levels of the business.
Excellent analytical, critical thinking skills, and problem-solving skills.
Excellent English language skills (written & verbal).
Experience training and mentoring junior staff.
Proficiency in Microsoft Office (Word, Outlook, Excel, PowerPoint)

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