Assistant Manager

Role Overview: As a Life and Pension Assistant Manager in Nagpur, you will be responsible for managing a team of 15-20+ associates in the Life & Pensions, annuities, or P&C insurance domain. Your role will involve ensuring efficient operations, maintaining accurate documentation, handling customer correspondence, and meeting unit level targets. Key Responsibilities: - Track attendance and maintain MIS for test scores - Update training material and plan training sessions for the team - Provide ongoing, constructive feedback to team members - Identify gaps in knowledge and address them through training - Ensure customer service turnaround within set time frames - Accurately document customer profiles - Handle written customer correspondence and communicate with operations staff - Analyze customer requirements and process cases accordingly - Meet unit level targets for efficiencies, service levels, and attrition - Communicate effectively with customers based out of the UK - Pass cases to relevant team members based on information provided Qualifications Required: - Bachelor's degree - Minimum of 8 years of experience in Life & Pensions, annuities, or P&C insurance - Flexible with shift timings Additional Details: Not applicable.,