Assistant Manager

Job Description

G enpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients . Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are inviting applications for the role of Senior Analyst/Team Lead /MT/AM - Data Management and Operations , with a focus on All boarding (onboarding and offboarding processes). This position requires an experienced leader who can manage both day-to-day operations and data-related processes, ensuring seamless onboarding and offboarding experiences Responsibilities Team Supervision: Lead a team of analysts, providing mentorship, guidance, and support to ensure high performance. Monitor team performance metrics, ensuring the achievement of defined service level agreements (SLAs) and key performance indicators (KPIs). Conduct regular performance evaluations and provide constructive feedback to team members. Data Operations: Oversee data management processes related to the onboarding and offboarding functions, ensuring accuracy, efficiency, and adherence to organizational quality standards. Resolve complex data issues in a timely manner and handle escalations effectively. Collaborate with the HR , IT, and other relevant departments to ensure data accuracy and synchronization across various systems. Handle escalations and resolve complex data issues in a timely manner . Compliance and Process Improvement : Ensure adherence to compliance requirements and company policies . Conduct audits, data quality checks, and SOP governance for All-boarding operations . Identify areas for improvement and implement process enhancements. Partner with client and internal teams to implement process improvements init iatives . Qualifications Minimum Requirements: Bachelor&rsquos degree in business, Data Science, or related field. Relevant years of experience in data management with at least Relevant year in a leadership role. Familiarity with HCM tool - SuccessFactors is required Proficient in dat a, analytics and insights : Deep u nderstanding of HCM data , analytical skills are preferred Proven track record of managing teams and driving process improvements. Key Skills and Attributes: Strong leadership and interpersonal skills . Analytical mindset with a focus on problem-solving. Ability to manage multiple priorities and deliver under tight deadlines. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit Follow us on X , Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training .