Assistant Manager - Ecommerce/Key Accounts

Role Title:

Purpose of the Role

Zomato and Swiggy operational workflows

Key Responsibilities

Zomato & Swiggy Management

• End-to-end operational ownership: menu updates, visibility tracking, rejection/cancellation analysis, review monitoring
• Run and monitor promotional campaigns: offers, discounts, and event-day campaigns
• Coordinate with franchise outlets to resolve order issues, product availability, and menu hygiene
• Monitor and drive platform performance KPIs: GMV, order count, contribution margins

Frozen Food Category Expansion

• Assist in onboarding frozen SKUs across Q-commerce (Instamart, Zepto, Blinkit, etc.)
• Coordinate with supply chain and sales to ensure stock availability and SLA adherence
• Help build platform-specific assortment strategies for frozen food
• Collaborate with marketing for visibility and promotion planning

Reporting & Analysis

• Weekly performance reporting across platforms
• Track consumer feedback, and ratings, and flag process inefficiencies
• Liaise with finance and sales ops for reconciliation and claim follow-ups

Ideal Candidate Profile

• 2–4 years of experience in e-commerce or KAM role for a

  frozen food, dairy, or FMCG brand

• Hands-on experience managing Zomato, Swiggy, or Q-commerce platforms
• Strong in execution, coordination, and cross-functional communication
• Comfortable with Excel / Google Sheets and basic platform dashboards
• Based in Ahmedabad or willing to relocate (preferred)

Preferred Background:

• Worked with brands like Amul, Havmor, Mother Dairy, Kwality Walls, ITC (Frozen), Godrej Yummiez, etc.
• Exposure to Q-commerce or e-grocery is a plus
• Experience dealing with franchise networks / outlet-level coordination

Interested candidates can share CVs and references at apexamanek@vadilalgroup.com