Assistant Manager/ Deputy Manager

Operations & Documentation will play a crucial role in ensuring smooth operations within the insurance division. The incumbent will be responsible for managing Tender processes, ensuring compliance with insurance policies and documentation standards, and supporting the overall efficiency of the team. This role requires a detail-oriented and process-driven individual with experience in operations/insurance, and documentation management.

Key Responsibilities:

• Operational Management:

• Oversee daily operational activities related to Tender processing, SBU requirements and renewals.
• Ensure timely and accurate completion of all operational tasks in alignment with company standards and regulations.
• Monitor workflow processes, identify bottlenecks, and implement improvements to optimize operational efficiency.
• Liaise with internal teams (sales, underwriting, claims) to ensure smooth service delivery.

• Insurance Documentation:

• Manage and maintain comprehensive insurance documentation, ensuring accuracy and compliance with internal and regulatory requirements.
• Review policy documents, claims forms, and other relevant paperwork for completeness and accuracy.
• Coordinate with external partners (Clients, IT support teams, service providers) to gather, verify, and manage required documents.

• Team Support & Coordination:

• Provide support and guidance to team members, ensuring adherence to operational processes.
• Facilitate communication between departments to ensure seamless operations and quick issue resolution.

• Reporting & Analysis:

• Prepare regular reports on operational performance, documentation accuracy, and key performance indicators (KPIs) for management review.
• Analyze operational data to identify trends, gaps, and areas for process improvement.

• Continuous Improvement:

• Continuously assess and enhance operational workflows, documentation standards, and team performance.
• Stay updated with the latest industry trends, regulatory changes, and technology advancements related to insurance operations.

Qualifications & Experience:

• Bachelor's degree in Business Administration, Insurance, Finance, or a related field.
• 2-3 years of relevant experience in insurance operations, documentation, and/or customer service.