Assistant Manager-Customer Support

As a Technical Support Manager at our company, you will be responsible for overseeing daily operations to ensure efficient resolution of customer inquiries and issues. You will lead a team of technical support representatives, providing guidance and feedback for optimal performance. Your expertise will be utilized in handling customer inquiries through calls and emails, delivering timely and accurate resolutions. Developing a deep understanding of our products, services, and systems will enable you to effectively address customer concerns and provide appropriate solutions. Collaboration with cross-functional teams will be essential to identify and resolve complex technical issues. Continuous improvement of customer support processes and procedures will be a key focus to enhance efficiency and customer satisfaction. Staying updated with industry trends and advancements is crucial to incorporate new technologies and best practices in technical support. Additionally, you will be responsible for training and onboarding new team members and analyzing customer feedback to address recurring issues proactively. Qualifications Required: - Bachelor's degree in Mechanical Engineering - 5-8 years of working experience with a minimum of 1 year in the Elevator or similar industry - Excellent verbal and written communication skills - Strong analytical and problem-solving abilities - Commitment to delivering exceptional customer service The company offers: - Health and Safety: Highest standards and a wide range of health promotion and healthcare activities - Compensation: Fair working conditions and competitive compensation - Collaboration and Diversity: Collegiality is of huge importance, treating everyone with respect and appreciation If you are interested in pursuing this opportunity, please send your CV to HR@tkelevator.com. When applying, kindly provide the following details: - Current Annual CTC: Fixed and Variable - Expected CTC - Total Years of Experience - Notice Period - Reason for change - Permanent address - Local address,