Assistant Manager - Customer Engagement (Agency)

Key Responsibilities

• Managing office administration assets and upkeep of the same.

• Agents Contracting

• New Business Processing

• Banking of Initial & Renewal Premium

• Managing Petty cash & vendor payments

• Retention of Surrender Requests

• Execution of all Service Requests - Post Policy Issuance

• Reverting on customer queries and complaints

• Maintaining high NPS Scores

• Life and Health Claims processing

• Handling compliance issues.

• Audit Rating

Measure of Success:

• Service to Delight- 3Days

• Customer Engagement - 70%

• Surrender Retention - 68%

• NPS-85

• 100% Banking with 24 hours.

• Vendor payment TAT should be < 10 days

• Surrender Requests <1%

• 100 % Accuracy of POS requests

• 100 % Accuracy of Customer service

• Zero Day upload of POS & Claims Docs in FTP server.

• Audit rating 2

Desired qualifications and experience:

• Graduate / Post-Graduate in any discipline.

• 2-3 years’ experience handling front end customer services

• Knowledge of service quality is required

About Axis Max Life Insurance

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a Joint Venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited. Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital. As per the annual audited financials for FY2023-24, Axis Max Life Insurance has achieved a gross written premium of INR 29,529 Cr. For more information, please visit the company website at www.maxlifeinsurance.com.

#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply