Assistant Manager CRM - Real Estate

Urgent Requirement for a Real Estate Giant in Mumbai
Job Title : Customer Relationship Managers CRM (AM/DM level) - Real Estate Experience Required: 4 to 6 years of CRM experience with a Real Estate organization Budget: Upto 12 LPA basis last drawn (Includes a standard 10% Performance Linked Variable Pay)_(Additional Perks: This role includes incentives based on collections performance and loyalty-driven sales achievements)_*Culture Fit & Work Structure:*9 hour workdayFixed Week-offs on all Sunday's as well as 2nd & 4th Saturday's*Location:* Mumbai (Head Office – Mahalaxmi)Education: Graduates or PGDMs preferred *Key Responsibilities:*_*Customer Engagement*_•Manage lifecycle relationships with ~250 customers across allocated segments/projects.•Deliver proactive engagement at key milestones and “moments of truth” to build trust and loyalty.•Drive customer delight through responsiveness, personalisation, and high-touch service._*Revenue Ownership*_• Own a collections book of ₹120 Cr per year — driving timely and consistent follow-ups.•Enable ₹30 Cr+ in new business annually through referrals, upgrades, and cross-sell conversations.•Improve engagement and mindshare to unlock loyalty and renewal potential. _*Service Excellence*_•Ensure query resolution within defined TATs; maintain a low complaint escalation rate.•Standardize and elevate customer interactions across all touchpoints — calls, visits, emails, messages.•Collaborate with internal teams to resolve issues, track complaints, and escalate systemic blockers. *_Process, Systems & Reporting_*• Keep all CRM systems and trackers updated with accurate, real-time data.•Maintain documentation hygiene across customer files, transaction records, and communication logs.•Track customer satisfaction and share actionable insights for process enhancement. *_Culture & Contribution_*•Represent Company’s values through respectful, professional, and customer-first behaviour.•Be flexible, adaptive, and solution-driven — especially in high-stakes or emotionally charged scenarios.•Bring market intelligence and service innovation ideas from outside-in. _*Looking for Immediate Joiners*_Please contact 9819206976 via a message on whatsapp or email resume at hazel.wilson@hnhplacement.com