Posted:1 day ago|
Platform:
Work from Office
Full Time
1. Meets the internal and external SLAs
2. Manages the shrinkage and attrition for the teams
3. Designs and executes Dialer strategies
4. Able to design the KPI/KRA in line with the business.
5. Maintain a working knowledge of all current Process guidelines
6. Identify improvement opportunities related to the team programs and processes
7. Confirm compliance to all guidelines
8. Recruit, train and lead a team of CSA & TLs
9. Manage the daily operations associated with the process
11.Develop performance metrics for each position within area of responsibility and lead staff toward exceeding stated business objectives
12.Utilize decision and reporting tools to minimize variability, improve quality and maximize profitability of the business.
12.Interact effectively with senior management, other departments, and customers
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