Assistant Manager collection

1 - 3 years

2 - 5 Lacs

Posted:3 weeks ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

  • Maintaining the agreed Service Level as per defined KPI
  • Maintaining the agreed Answering Level as per defined KPI
  • Maintaining the agreed External Quality Score as per defined KPI
  • Managing the TL CCE Span as per the agreement with client
  • Coordinate with support functions for recruitment/ on boarding/ training
  • Managing the Attrition% as per the defined KRAs
  • Responsible for Controlling attrition
  • Analyze MIS reports; identify trends and take appropriate action on the same
  • collection Management
  • Assistant collection

Email/; Krsha.Satish@digitide.com

P.no: 8977713990

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