Assistant Manager - Cluster (Taoru)

Job Description

Role & responsibilities Cluster Operations Management Ensure seamless day-to-day functioning of the cluster, including 2 warehouses and approximately 12 MSCs. Implement and ensure adherence to SOPs, safety protocols, and compliance requirements across all locations. Periodically audit operations to ensure adherence to company standards. Inventory & Stock Management Monitor daily stock levels to maintain 100% fill rate across all locations. Plan and execute stock replenishment strategies to meet sales demand efficiently. Maintain optimal inventory levels and manage inter-location stock transfers within the cluster. Investigate and resolve stock discrepancies and maintain accurate records. Dispatch & Last-Mile Delivery Oversight Oversee dispatch and delivery operations to ensure timely fulfilment of HD (Home Delivery) orders. Coordinate with last-mile managers to resolve delivery TAT (Turnaround Time) issues. Ensure delivery efficiency and minimize delays through close monitoring of logistics KPIs. MIS & Reporting Prepare and analyz daily, weekly, and monthly MIS reports. Provide actionable insights and feedback to Regional Office (RO) and Head Office (HO) teams. Track, investigate, and report on quality complaints, pilferages, stock discrepancies, and delivery issues. Stakeholder & Vendor Coordination Liaise with 3PL warehouse managers for effective management of outsourced logistics. Coordinate with internal vendors and supply chain partners for timely stock movement and order fulfilment. Train and upskill 3PL teams as per company SOPs and performance expectations. Customer Service & Complaint Resolution Monitor customer complaints and conduct root cause analysis to drive resolution. Ensure all customer issues are closed within defined TAT and documented in regular reports to RO/HO.