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5.0 - 10.0 years
20 - 25 Lacs
Gurugram, Greater Noida, Taoru
Work from Office
PFB the key responsibilities: Accountable for achieving service level, cost, quality and employee morale within his/her AOR. Ensuring & Developing SOP compliance & implementation of the policies and is a part of audit team to find gaps and provide quick and accurate solutions. Work with Engineering and Product teams to develop solutions, SOPs and to drive automation within their facilities. Facilitate communication and coordination with different teams such as commercial, security & fleet. Ensures customer satisfaction and reduces client escalation by monitoring that the queries, issues & grievances are taken care of within time. Monitoring employees safety and security parameters across region and ensures no unlawful activity occurs. Ensuring the pipeline and succession plan for the team for SMs and below is in place. To assess the capability gaps of the team and to build/execute a plan to close the gaps. Formulating a contingency plan for his/her respective AOR. Plan & execute facility relocation, expansion, and sorter implementations. Responsible for training, mentoring, coaching of Senior Managers & Managers. Benchmarking with competition regarding First Mile & Middle Mile Delivery solutions to bring in innovations and industry best practices to Delhivery. HR/Employee related KRAs Diversity Hiring, Maintaining Employee Morale, Employee safety on the floor Candidate to be open to work in 6 days work week and shifts
Posted 3 weeks ago
4.0 - 7.0 years
7 - 11 Lacs
Bhiwandi, Bengaluru, Taoru
Work from Office
The role will oversee the operations related training for different functions First Mile, MidMile, Last Mile, FTL Operations, LTL Operations. The core focus will be on performance related metrics training, job role related scheduled curriculum training and induction training. The role also demands superior analytics acumen to identify areas / facilities which require extra emphasis on training. The Manager Training will research, design, develop, deliver, and evaluates training initiatives that promote people capabilities throughout the organization. This role also monitor the effective roll out of training via 300+ Ops Coaches in the network. 1. Oversee the training team of Delhivery Academy by ensuring all the trainers achieve the KPIs set by the organization. 2. Plans and coordinates all onsite and virtual training activities of the Ops staff (frontline to middle-management) to include resource, calendar and venue coordination, facilitator preparation, material preparation and/or other logistics related items. Ensures training records are maintained. 3. Designs and delivers training - both face to face and virtual training within time and budget constraints. Working with stakeholders and subject matter experts (SME's) to make the training more relevant to the business objective. 4. Monitors and evaluates training programs effectiveness, success, and outcome periodically. 5. Plan, conduct and oversee Ops metric focused on-the-job coaching and scheduled training to improve the performance of Ops facilities First Mile, Middle Mile, Last Mile, Returns, FTL Ops, LTL Ops, Fulfillment Ops. 6. Manages and oversees the learning management system (LMS) learning experience; analyze learner performance and engagement. Work with team to enact any needed improvements or changes needed. 7. Conducts effective induction and orientation sessions. 8. Communicates with key stakeholders to obtain knowledge and understanding of business needs and operations. 9. Other duties and responsibilities as determined by Head Delhivery Academy 10. Travel extensively (PAN India) to various Delhivery facilities as and when required Interactions with Internal and External Stakeholders - This role will interact with both internal and external groups. Responsibilities are multi-faceted, working with Ops Functional and Regional Heads, Academy Content Team, Control Tower Team, Tech, Data Teams, third party e-Learning Platform providers, National Skill Development Council etc. Education & Work Experience - 1. MBA preferred (Basic Education level Bachelors Degree 2. Certificates in Training domain preferred 3. Knowing the regional language is a must
Posted 1 month ago
5.0 - 9.0 years
5 - 7 Lacs
Taoru
Work from Office
Role & responsibilities Cluster Operations Management Ensure seamless day-to-day functioning of the cluster, including 2 warehouses and approximately 12 MSCs. Implement and ensure adherence to SOPs, safety protocols, and compliance requirements across all locations. Periodically audit operations to ensure adherence to company standards. Inventory & Stock Management Monitor daily stock levels to maintain 100% fill rate across all locations. Plan and execute stock replenishment strategies to meet sales demand efficiently. Maintain optimal inventory levels and manage inter-location stock transfers within the cluster. Investigate and resolve stock discrepancies and maintain accurate records. Dispatch & Last-Mile Delivery Oversight Oversee dispatch and delivery operations to ensure timely fulfilment of HD (Home Delivery) orders. Coordinate with last-mile managers to resolve delivery TAT (Turnaround Time) issues. Ensure delivery efficiency and minimize delays through close monitoring of logistics KPIs. MIS & Reporting Prepare and analyz daily, weekly, and monthly MIS reports. Provide actionable insights and feedback to Regional Office (RO) and Head Office (HO) teams. Track, investigate, and report on quality complaints, pilferages, stock discrepancies, and delivery issues. Stakeholder & Vendor Coordination Liaise with 3PL warehouse managers for effective management of outsourced logistics. Coordinate with internal vendors and supply chain partners for timely stock movement and order fulfilment. Train and upskill 3PL teams as per company SOPs and performance expectations. Customer Service & Complaint Resolution Monitor customer complaints and conduct root cause analysis to drive resolution. Ensure all customer issues are closed within defined TAT and documented in regular reports to RO/HO.
Posted 1 month ago
0.0 - 31.0 years
0 - 0 Lacs
Taoru
Remote
Job role - Loading, Un-loading, Picking. Location: Bilaspur, Haryana Eligibility: Male & Female (Age: 18-35 years) Shift Timings: A Shift: 9:00 AM – 6:00 PM B Shift: 2:30 PM – 11:30 PM C Shift: 9:00 PM – 6:00 AM Job Responsibilities: Loading and unloading goods from trucks/containers. Picking and sorting items as per orders. Maintaining warehouse cleanliness and safety standards. Assisting in inventory management. Following company guidelines for material handling. RequirementsRequirements: Physically fit for manual handling tasks. Basic understanding of warehouse operations (preferred). Willingness to work in rotational shifts. BenefitsSalary & Benefits: In-Hand Salary: ₹11,618/- per month Attendance Bonus (Full Duty): ₹1,500/- Night Shift Allowance: ₹100/- per night (for C Shift) Overtime Pay: ₹100/- per hour Total Earnings (Full Duty): Up to ₹16,000/- + PF + ESI
Posted 1 month ago
0.0 - 3.0 years
2 - 3 Lacs
Gurugram, Punahana, Taoru
Work from Office
Position description: Outbound Sales Resource responsible for sourcing business from the market Responsible for fulfilling of leads of Branch Staff and Other Verticals Adhere to the KYC and AML guidelines of the Bank for Account Opening Primary Responsibilities: Outbound Sales Sourcing: Quality new acquisition on CASA for Resident/ Non-Resident accounts through Catchment Working, Cold Calls, Referrals, Working on the internal databases Strive to get Values in the Accounts Opened by Self Meet the defined productivity norms for Self Sourcing Adherence of KYC/AML in true spirit while acquisition of new accounts Fulfillment of Leads: Help to fulfill the CASA leads generated by other verticals Adherence to the laid down TAT guidelines so as to meet the commitment made to customers Cross-Sales: Generate cross sales of key products like FD RD/Auto Loans/Personal Loans/Business Loans/ Consumer Durables etc Business Hygiene: Welcome Kit Management by not keeping any kit in custody without recording at branch Right Sourcing of Customers Value Enhancement by Regular Contact with Customers Contribute to the cause of the Branch Additional Responsibilities: Managing VLEs mapped to Branches Role & responsibilities
Posted 1 month ago
0.0 - 3.0 years
0 - 2 Lacs
Gurugram, Punahana, Taoru
Work from Office
Position description: Outbound Sales Resource responsible for sourcing business from the market Responsible for fulfilling of leads of Branch Staff and Other Verticals Adhere to the KYC and AML guidelines of the Bank for Account Opening Primary Responsibilities: Outbound Sales Sourcing: Quality new acquisition on CASA for Resident/ Non-Resident accounts through Catchment Working, Cold Calls, Referrals, Working on the internal databases Strive to get Values in the Accounts Opened by Self Meet the defined productivity norms for Self Sourcing Adherence of KYC/AML in true spirit while acquisition of new accounts Fulfillment of Leads: Help to fulfill the CASA leads generated by other verticals Adherence to the laid down TAT guidelines so as to meet the commitment made to customers Cross-Sales: Generate cross sales of key products like FD RD/Auto Loans/Personal Loans/Business Loans/ Consumer Durables etc Business Hygiene: Welcome Kit Management by not keeping any kit in custody without recording at branch Right Sourcing of Customers Value Enhancement by Regular Contact with Customers Contribute to the cause of the Branch Additional Responsibilities: Managing VLEs mapped to Branches Role & responsibilities
Posted 1 month ago
- 5 years
1 - 5 Lacs
Taoru
Hybrid
Wanted Home Tutors who can handle CBSE, ICSE, State Board & college students. If you are good in any subject(s) and can teach any classes from KG to 12th then you are welcome to apply. You can teach students of any class near your home or online Perks and benefits You get 100% of the fee paid by students/parents
Posted 2 months ago
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